Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jada Washington

Wichita

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Larned State Hospital
02.2024 - 06.2025
  • Managed daily office operations to ensure efficient workflow and communication.
  • Coordinated scheduling and appointments for multiple team members, optimizing time management.
  • Conducted inventory audits for office supplies, ensuring availability and cost-effectiveness.
  • Increased work place satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Team Leader, Sales Operations

T-Mobile
03.2018 - 01.2023
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Resolved customer complaints promptly by listening actively and offering appropriate solutions.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling procedures.
  • Engaged in promotional activities to increase awareness of new products and seasonal sales events.

Education

Cypress Lakes High School
Katy, TX

Associate of Applied Business - Business Management

Butler Community College
Wichita
06-2027

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Sales technology proficiency
  • Retail operations
  • Problem Solving
  • Relationship Building
  • POS Systems

Accomplishments

  • Maintained 97% Customer Satisfaction rating through consistent follow-up and service.
  • Ranked #5 out of 20 reps in this region for Q3 in 2022.

Timeline

Front Desk Receptionist

Larned State Hospital
02.2024 - 06.2025

Team Leader, Sales Operations

T-Mobile
03.2018 - 01.2023

Cypress Lakes High School

Associate of Applied Business - Business Management

Butler Community College

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