Jada Marie Kennedy
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Committed to achieving team objectives and eager to embrace additional responsibilities. Detail-oriented team player with strong organizational skills, capable of handling numerous projects simultaneously and ensuring a high degree of accuracy in all tasks.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Bridge at Colorado Springs
04.2023 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Caregiver
Brookdale Broadmoor
01.2023 - 04.2023
- Provided Compassionate and patient focused care to cultivate well being
- Maintained strong connections within caregiver community to gain continuous knowledge
- Recorded status and duties completed in logbooks for management
- Entrusted to handle confidential and sensitive situations in professional matter
- Laundered items, changed sheets, and made bed to keep patients bedroom clean
- Assisted clients with daily living needs to maintain self esteem and general wellness
Call Center Representative
Verizon Wireless
02.2020 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Education
UNIVERISTY OF COLORADO AT COLORADO SPRINGS
05-2027
CPR/FIRST AID -
Post Graduate Institute of Medicine
02.2023
Skills
- Customer service
- Time management
- Attention to detail
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Administrative skills
- Hospitality services
- Front office management
- Work prioritization
- Complex Problem-solving
Education Certifications
- Post Graduate Institute of Medicine, CPR/FIRST AID, 02/19/23
- University of Colorado at Colorado Springs, 01/01/21, 2 years for early childhood education
Timeline
Front Desk Receptionist
The Bridge at Colorado Springs
04.2023 - 01.2025
Caregiver
Brookdale Broadmoor
01.2023 - 04.2023
Call Center Representative
Verizon Wireless
02.2020 - 01.2022
Education
UNIVERISTY OF COLORADO AT COLORADO SPRINGS
CPR/FIRST AID -
Post Graduate Institute of Medicine
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