Ja'Davien Posey
Montgomery,USA
Summary
Experienced and dependable Customer Service Representative with over 5 years of success in high-volume call centers, help desk support, and client-facing roles. Skilled in problem-solving, multitasking, and resolving customer concerns with professionalism and empathy. Adept at handling insurance verification, billing issues, and healthcare-related inquiries. Excellent communication, computer, and clerical skills, with a strong record of adaptability and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Continuum Global Solutions
11.2023 - Current
- Provide phone-based customer support for CVS and Aetna pharmacy insurance members.
- Assist with claims, prescription processing, insurance verification, and benefit questions.
- Maintain confidentiality and accuracy in a HIPAA-compliant environment.
Corrections Officer
Alabama Department of Corrections
11.2020 - 12.2022
- Maintained order and safety in a correctional facility.
- Applied communication and conflict resolution skills in a high-pressure environment.
Customer Service Representative
Sykes Enterprises
10.2017 - 11.2020
- Delivered top-tier support to Bank of America customers via phone and email.
- Assisted with account inquiries, transaction troubleshooting, and customer education.
- Maintained call documentation and met service level agreements consistently.
Cashier & Cook
McDonald’s
06.2015 - 08.2017
- Handled cash register operations and provided quick, courteous service.
- Worked in a fast-paced team setting, balancing multiple tasks effectively.
Education
Bachelor of Science in Nursing (BSN) -
Troy University
Troy, AL08.2024
Pre-Nursing Coursework -
LBW Community College
Greenville, AL08.2024
Associate of Applied Science (AAS) - Nursing
Wallace Community College
Selma, AL05.2024
Associate of Arts (AA) -
Wallace Community College
Selma, AL05.2024
High School Diploma -
Greenville High School
Greenville, AL01.2017
Skills
- Call Center Operations
- Customer Conflict Resolution
- Insurance Verification
- Medical & Pharmacy Help Desk
- Computer & EMR Systems
- Patient and Client Communication
- Cash Handling & POS Systems
- Time Management & Multitasking
Certification
- Certified Phlebotomy Technician (CPT), 04/01/19
- CPR & First Aid Certified
- Pharmacy Technician License
- Pharmacy Intern License
Timeline
Customer Service Representative
Continuum Global Solutions
11.2023 - Current
Corrections Officer
Alabama Department of Corrections
11.2020 - 12.2022
Customer Service Representative
Sykes Enterprises
10.2017 - 11.2020
Cashier & Cook
McDonald’s
06.2015 - 08.2017
Pre-Nursing Coursework -
LBW Community College
Associate of Applied Science (AAS) - Nursing
Wallace Community College
Associate of Arts (AA) -
Wallace Community College
High School Diploma -
Greenville High School
Bachelor of Science in Nursing (BSN) -
Troy University
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