JA'DAYSHIA BROWN
Lakeland
Summary
LFriendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Sunshine Medical Clinic
Lakeland Fl
04.2024 - Current
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Processed insurance claims and verifications through specialized billing software.
- Answered and directed phone calls, providing information and assistance to patients and staff.
Customer Service Representative
Healthfirst Call Center
Tallahassee, FL
09.2023 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Supervisor Trainee
Krispy Kreme
Lakeland, FL
06.2022 - 09.2023
- Collaborated with the management team to set targets and develop strategies for meeting store goals.
- Increased sales by implementing promotional activities and engaging customers with product knowledge.
- Coordinated with other supervisors to ensure smooth operations across all shifts.
- Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
Education
AA - Health Sci
Tallahassee State College
Tallahassee, FLSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Customer service
- Sales & retail
- Leadership
- Fast learner
Certification
- BLS Certification (First Aid & AED)
- Servsafe food handler Certification
Timeline
Medical Receptionist
Sunshine Medical Clinic
04.2024 - Current
Customer Service Representative
Healthfirst Call Center
09.2023 - 05.2024
Shift Supervisor Trainee
Krispy Kreme
06.2022 - 09.2023
AA - Health Sci
Tallahassee State College