Summary
Overview
Work History
Education
Skills
Websites
Timeline
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JADDEUS DEMPSEY

Etna

Summary

Over 20 years experience in the ATM industry with a blend of management, leadership, and working hands on as a technician and loader. I am a strong troubleshooter with a mindset that multiple solutions can always be found. Looking to apply abilities to challenging, growth-oriented position. Excellence driven, and capable of working both independently and as part of a solid team.

Overview

23
23
years of professional experience

Work History

Lead Technician

Payment Alliance International
01.2020 - Current
  • Demonstrated increased knowledge of company products and equipment.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Trained customer employees and managers on machine use and maintenance.
  • Worked with customers to understand needs and provide excellent service.

First Line Maintenance Technician

ATM Solutions
02.2019 - 01.2020
  • Drove armored and other company vehicles to service/repair and fill ATM machines
  • Diagnose ATM problems and resolve issues for Hyosung, Hantle, Genmega, Triton, Diebold, and NCR
  • Document all issues with corporate to maintain current records on each location
  • Trustworthy handling millions of dollars
  • Second line typically called out only if actual hardware needed replaced following on site visit
  • Worked with well all managers and employees

Next Gen Director (Children and Students)

Impact City Church
07.2015 - 04.2019
  • Plan and prep all curriculum for 5 different classrooms weekly/monthly basis
  • Plan and execute weekly after school program for Middle School and High School Students
  • Oversee area budget and track all expenses
  • Recruit, schedule and manage several teams of volunteers
  • Created fundraising strategies for Impact Summer Camp
  • Supported community events by entertaining with music and games for all ages
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions
  • Skilled building presentations into computers (Propresenter)
  • Co-created annual scheduling of series and events with lead pastors

Manager/Technician

ATM Management
10.2002 - 10.2017
  • Maintained friendly and professional customer interactions
  • Trained and directed several new technicians and managers during fifteen year history
  • Trained both internal and off-site users in repairing and resolving recurring issues
  • Traveled hundreds of thousands of miles to meet customers on location to handle hardware and software issues
  • Ordered necessary supplies and parts to repair malfunctioning hardware
  • Installed and removed ATM's
  • Repaired and replaced hardware and software on ATM's
  • Diagnosed problems and determined best ways to correct issues
  • Followed routine and preventative maintenance checklists
  • Repaired defective equipment parts
  • Documented all maintenance and repairs
  • Responded to customer requests via telephone and email
  • Copied, logged and scanned supporting documentation

(Additional Job) Amazon

P&E Logistics
12.2019 - 01.2020
  • Verified each delivery using proper procedures
  • Tracked delivery information, mileage and fuel use while on shift
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Followed all company policies and procedures during shift
  • Maintained clean and orderly appearance while on shift
  • Verified over 75 daily deliveries against shipping instructions before delivering to customers

(Additional Job) Paraprofessional

Southwest Licking Schools
12.2016 - 12.2018
  • Work with individual students to provide personalized behavioral and emotional support
  • Maintained safety and security of all youth under care
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play
  • Flexible classroom teacher during breaks
  • Documented behaviors, interventions and results
  • Instructed students in basic concepts such as alphabet, shapes and color recognition
  • Increased students performance through personal assessment and care using innovative ideas

(Additional Job) on Air DJ

On Air Talent, RadioU
10.2002 - 10.2012
  • Entertaining personality
  • Managed weekly specialty show and crafted interesting news bits
  • Multiple engaging band interviews

Education

Next Gen Ministry - Students And Children

Rhema Bible College
Tulsa, OK
2002

Skills

  • Technical Support
  • Researching & Problem-solving skills
  • Customer support
  • Tech Savvy
  • Teamwork and collaboration
  • Budgeting & Cash Handling
  • Self Motivated
  • Friendly, Fun, Dependable

Timeline

Lead Technician

Payment Alliance International
01.2020 - Current

(Additional Job) Amazon

P&E Logistics
12.2019 - 01.2020

First Line Maintenance Technician

ATM Solutions
02.2019 - 01.2020

(Additional Job) Paraprofessional

Southwest Licking Schools
12.2016 - 12.2018

Next Gen Director (Children and Students)

Impact City Church
07.2015 - 04.2019

Manager/Technician

ATM Management
10.2002 - 10.2017

(Additional Job) on Air DJ

On Air Talent, RadioU
10.2002 - 10.2012

Next Gen Ministry - Students And Children

Rhema Bible College

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