Jade Bey
Columbus
Summary
Dynamic and compassionate professional with a diverse background in insurance member service, medical records, caregiving, and leadership. Proven track record of delivering exceptional customer service, increasing client retention. Skilled in effective communication and problem-solving, resolving complex issues. Expertise in cash handling and fraud detection, ensuring client safety and wellbeing. Consistently achieved notable improvements in operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Aetna, a CVS Health Company
04.2024 - Current
- Assisted with replacing member materials when needed
- Resolved complex member inquiries at Aetna, delivering personalized solutions that enhanced customer satisfaction while maintaining strict HIPAA compliance
- Guided members through benefit options and claim processes at Aetna, ensuring clear understanding of coverage details and promoting informed healthcare decisions
- Advocated for members during complex appeals processes, navigating insurance protocols to secure appropriate coverage while maintaining compliance with regulatory standards
Customer Service Representative
24-7 Intouch
10.2022 - 02.2024
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Navigated through computer systems to review information and respond appropriately to callers
- Handled escalated customer service concerns to preserve customer satisfaction
- Help customers with purchasing and locating orders
Medical Representative
Ciox Health
10.2020 - 09.2022
- Pulled patient records and transferred information to appropriate parties
- Entered patient insurance, demographic and health information into software and confirmed records
- Determined and implemented techniques to improve medical records retrieval process
- Set up patient charts and documented information in various company software
Caregiver
SYNERGY HomeCare
08.2019 - 09.2020
- Assisted clients with activities of daily living, promoting independence and quality of life
- Cleaned living space, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
Education
High school diploma -
Skills
- Leadership
- Communication skills
- Customer service
- Data entry
- Hospitality
- Organizational Skills
- Home Care
- Medical Records
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Member Service Representative
Aetna, a CVS Health Company
04.2024 - Current
Customer Service Representative
24-7 Intouch
10.2022 - 02.2024
Medical Representative
Ciox Health
10.2020 - 09.2022
Caregiver
SYNERGY HomeCare
08.2019 - 09.2020
High school diploma -
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