Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Carlson

Terre Haute,IN

Summary

Dynamic Pharmacy Technician and Customer Service Associate with a proven track record at Walgreens. Excelled in drug safety and workflow optimization, enhancing FDA and HIPAA compliance. Demonstrated exceptional problem-solving skills and team collaboration, significantly improving customer satisfaction. Skilled in billing support and adept at resolving customer issues, ensuring a professional and efficient service environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
Terre Haute, IN
08.2024 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Provided education materials about medications to patients upon request.

Customer Service Associate

Walgreens
Fort Wayne, IN
06.2021 - 08.2024
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Suggested product solutions based on individual customer needs.
  • Kept work area neat, clean, and well-stocked at all times.

Education

Bachelor of Science -

Indiana State University
Terre Haute, IN
05-2027

High School Diploma -

East Allen University
Fort Wayne, IN
05-2023

Associate of Science -

Vincennes University
Vincennes, IN
04-2023

Skills

  • Drug safety
  • Billing support
  • Workflow optimization
  • FDA and HIPAA compliance
  • Proper labeling
  • Team collaboration
  • Problem-solving skills
  • Resolving customer issues

Certification

Pharmacy Technician License

Timeline

Pharmacy Technician

Walgreen's Pharmacy
08.2024 - Current

Customer Service Associate

Walgreens
06.2021 - 08.2024

Bachelor of Science -

Indiana State University

High School Diploma -

East Allen University

Associate of Science -

Vincennes University
Jade Carlson