Jade Caudill
East Palestine
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Auntie Anne's Pretzels
Mount Laurel
09.2021 - 01.2022
- Supervised daily operations, including staff scheduling and duty assignments for pretzel shop.
- Trained new employees on customer service protocols and product preparation standards.
- Implemented efficient cash handling procedures during peak hours to enhance accuracy.
- Resolved customer complaints with professionalism and empathy to maintain satisfaction.
- Developed promotional materials for special events and sales to drive customer engagement.
- Managed customer service inquiries efficiently, ensuring timely resolutions of complaints.
- Created detailed reports on sales trends, inventory levels, and financial performance.
Server
Tipsy Taco
Greer
09.2019 - 01.2020
- Always greets guests in a warm, hospitable manner and arrange seating in the most organized fashion
- Ensures that all available tables are clean and properly prepared
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
- Promptly answers incoming calls to the restaurant and provides appropriate service
- Informs guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
- Handling cash & other forms of payment
- Properly checks I.D.s - for guests who appear to be under 30 years old
- Suggestive selling - using proven techniques
Server
Ruby Tuesday
03.2018 - 07.2019
- Take orders for customers for food and beverage
- Check with customers to ensure that they are enjoying their meals and take actions to correct any problems
- Properly and accurately ring on the POS
- Be part of the team by running food, pre-busing, busing, and helping as needed
- Learning Menu and specials to make suggestions to customers
Server/Host
IHOP
11.2017 - 05.2018
- Take orders for customers for food and beverage
- Check with customers to ensure that they are enjoying their meals and take actions to correct any problems
- Properly and accurately ring on the POS
- Be part of the team by running food, pre-busing, busing, and helping as needed
- Learning Menu and specials to make suggestions to customers
Sales Associate
QuikTrip
03.2017 - 10.2017
- Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol
- Receive and replenish foodservice and beverage supplies and products
- Serve as an ambassador for the QT brand
- Maintain a neat and clean appearance in the store, kitchen, and dining areas
Key Holder
Brusters
Greer
10.2016 - 03.2017
- Produce ice cream, yogurt, sherbet, ice
- Maintain cleanliness of work area
- Possess working knowledge of ice cream making equipment & complete flavor sheet daily
- Tracking inventory/stock and cashing out customers
- Open & close the store-training new employees-responsible for managing employees during shift
Education
GED -
Crestview High School
Columbiana, OH01-2018
Some College (No Degree) - Criminal Justice
Strayer University
OnlineSkills
- Conflict resolution
- Sales analysis
- Customer service
- Problem solving
- Communication skills
- Time management
- Recruitment and hiring
- Relationship management
- Team collaboration
- Digital marketing
- Leadership
Languages
English
Full Professional
References
References available upon request.
Timeline
Assistant Manager
Auntie Anne's Pretzels
09.2021 - 01.2022
Server
Tipsy Taco
09.2019 - 01.2020
Server
Ruby Tuesday
03.2018 - 07.2019
Server/Host
IHOP
11.2017 - 05.2018
Sales Associate
QuikTrip
03.2017 - 10.2017
Key Holder
Brusters
10.2016 - 03.2017
GED -
Crestview High School
Some College (No Degree) - Criminal Justice
Strayer University
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