Mackenzie Coda
Charlestown ,IN
Summary
Im a proven leader with a track record of enhancing customer satisfaction and team productivity at Jimmy John’s. I have excelled in staff supervision and customer relations, significantly improving client retention. Skilled in negotiation and conflict resolution, adept at fostering a positive and efficient work environment. Achieved notable success in workload management and employee mentoring, driving operational excellence. While i’ve been with my current job for many years now i’ve found that i’ve grown as much as i can here and would like to start furthering my career and better myself!
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jimmy John’s
07.2020 - Current
- Supervised day to day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Enhanced client retention with exceptional customer service, building strong relationships.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Charlestown Senior High School
Charlestown, IN06.2022
Skills
- Customer Relations
- Fast learner
- Team motivation
- Money Handling
- Task Delegation
- Workload Management
- Staff Supervision
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Goal Setting
- Decision-Making
- Teamwork and Collaboration
- Customer Service
- Active Listening
- Conflict Resolution
- Complaint resolution
Timeline
Assistant Manager
Jimmy John’s
07.2020 - Current
Charlestown Senior High School