Jade Davis-Brown
Richmond,United States
Summary
Dynamic Assistant Manager with a proven track record at Windsor Fashions, excelling in team building and operational efficiency. Skilled in conflict resolution and employee training, I consistently enhance customer satisfaction and drive process improvements, ensuring seamless retail operations and fostering a collaborative workplace culture.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Windsor Fashions
Short Pump, Virginia
06.2024 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Assistant Manager of Operations
Rue 21
Chesterfield, Virginia
08.2023 - 06.2024
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Scheduled maintenance activities for production equipment in order to minimize downtime.
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Trained new hires on company policies and procedures.
- Resolved customer complaints efficiently and effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee performance and attendance.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Exceeded customer satisfaction by finding creative solutions to problems.
E- Commerce Associate
Kroger's Grocery
Midlothian, Virginia
09.2021 - 03.2024
- Monitored inventory levels and placed orders when necessary.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Drove customer feedback to deliver information to management for corrective action.
- Troubleshooted any operational or technical issues that arose during online transactions.
Education
High School Diploma -
Powhatan High School
Powhatan, VA05-2022
Skills
- Team building
- Employee training
- Customer service
- Operational efficiency
- Conflict resolution
- Process improvement
- Timekeeping management
- Communication skills
- Product and service sales
- Retail operations management
- Adaptability and flexibility
Timeline
Assistant Manager
Windsor Fashions
06.2024 - Current
Assistant Manager of Operations
Rue 21
08.2023 - 06.2024
E- Commerce Associate
Kroger's Grocery
09.2021 - 03.2024
High School Diploma -
Powhatan High School