Jade Herrscher
Madison,WI
Summary
Flexible professional with extensive experience in relationship development and program coordination. Strong adaptability skills allow for engagement in many areas of work while meeting changing demands of the role. Brings passion and accuracy through diligent work ethic and dedication to quality.
Overview
9
9
years of professional experience
Work History
Property Owner/Manager
Self-Employed
Madison, Wisconsin
06.2023 - Current
- Create media posts to advertise rental property
- Responded to 15 daily inquiries in timely manner until vacancy was filled
- Establish positive relationships with tenants
- Ensure safety of rental unit with scheduling proper inspections
- Provide timely maintenance
- Prepare necessary legal documents for duration of rental
- Manage finances related to unit
- Evaluated service providers to maintain cost controls and provide quality maintenance
Program Coordinator
Manna Project International
Shandia, Ecuador
07.2023 - 10.2023
- English Teacher, Secretary, House Manager and Grant Researcher
- Crafted weekly content for social media and monthly news letter
- Developed and maintained positive relationships with stakeholders
- Taught employment-related English classes
- Created lesson plans and taught 8 English classes with 14 students each, per week
- Identified and conducted outreach to partners and funders for development and delivery of sustainable community programming
Revenue Agent
State Of Wisconsin
Madison, WI
10.2021 - 06.2023
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Conducted research, interviews and investigations for information regarding assigned accounts
- Worked minimum of 26 accounts, daily
- Explained complex information to taxpayers regarding tax laws and their options for resolving debt
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
Claims Specialist
State Of Wisconsin
Remote, WI
05.2020 - 10.2021
- Assisted average of 50 claimants and employers in resolving account related information
- Explained complex information to public
- Conducted interviews to obtain information related to claims
- Achieved service time and quality targets 100% of time
Cook
Java Dock
Port Washington, WI
01.2019 - 10.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality for 40 orders, daily
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
Program Coordinator
NAMI
West Bend, WI
05.2019 - 11.2019
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Collaborated with other community organizations to coordinate efficiency of services in community
- Developed positive relationships internally and externally to inform program objectives and strengthen organizational standing in community
- Created key volunteer program including recruitment, hiring and on-boarding protocols
- Digitized data for over 100 volunteers
- Attended workshops to further professional understanding of Mental Health
Guest Services Representative
YMCA
Port Washington, WI
09.2018 - 05.2019
- Addressed inquiries over phone and in-person, recording guest information in computer system
- Greeted approximately 150 visitors and customers per day
- Offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guests' inquiries, needs and concerns
- Oversaw fast-paced front desk operations
- Developed positive relationships with guests through excellent customer service
Wisconsin Affiliate
Alliance For The Great Lakes
Milwaukee, WI
04.2018 - 11.2018
- Time-limited field work project in fulfillment of Master's Degree requirements
- Coordinated youth education program including logistics, budgets, and tracking inventory
- Collected data for program monitoring and improvement
- Managed database with information for over 200 volunteers
- Researched community organizations for potential collaboration in support of organization's mission
- Developed relationships with community members, volunteers and other environmental organizations
- Initiated personal contact with previous and potential volunteers
- Attended events to learn about other organizations and promote Alliance for the Great Lakes
Mental Health Professional
Rogers Behavioral Health
Brown Deer, WI
01.2016 - 07.2017
- Collaborated with other mental health professionals to create comprehensive treatment plan
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs and safety
- Observed and recorded client behavior and responses to treatment during hospital stay of 5-15 days
- Coordinated goal-oriented psychoeducational and skills activities for groups of 4-20 children and adolescents
- Explained information regarding diagnosis and treatment of mental health disorders
- Prepared confidential reports to communicate clients' mental health status and treatment progress
Teaching Assistant
University Of Milwaukee - Wisconsin
Milwaukee, WI
01.2017 - 05.2017
- Supported classroom activities, tutoring, and reviewing work for minimum of 150 students
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
Intern at Women's Empowerment Center
YWCA
Green Bay, WI
04.2015 - 08.2015
- Coordinated volunteers' schedules
- Conducted interviews to gain information about attendees of center
- Collected data f for quarterly reports
- Provided referrals to community organizations
- Researched other community organizations to understand what is offered
- Explained potential community resources to interviewees
- Assisted in development of new programs to offer participants
Education
Certificate - Teaching English As A Foreign Language
International TEFL Academy
Remote12.2023
Master of Arts - Sustainable Peacebuilding
University of Wisconsin - Milwaukee
Milwaukee, WI08.2018
Bachelor of Science - Human Development
University of Wisconsin - Green Bay
Green Bay, Wisconsin 08.2015
Skills
- Interviewing
- Research and Data Collection
- Relationship Building
- Coordination
- Teaching and mentoring
- Policies and Procedures Development
- Community Outreach
- Talent Allocation
- Quality Assurance
- Customer Service
- Operations Management
- Professional Networking
Timeline
Program Coordinator
Manna Project International
07.2023 - 10.2023
Property Owner/Manager
Self-Employed
06.2023 - Current
Revenue Agent
State Of Wisconsin
10.2021 - 06.2023
Claims Specialist
State Of Wisconsin
05.2020 - 10.2021
Program Coordinator
NAMI
05.2019 - 11.2019
Cook
Java Dock
01.2019 - 10.2020
Guest Services Representative
YMCA
09.2018 - 05.2019
Wisconsin Affiliate
Alliance For The Great Lakes
04.2018 - 11.2018
Teaching Assistant
University Of Milwaukee - Wisconsin
01.2017 - 05.2017
Mental Health Professional
Rogers Behavioral Health
01.2016 - 07.2017
Intern at Women's Empowerment Center
YWCA
04.2015 - 08.2015
Certificate - Teaching English As A Foreign Language
International TEFL Academy
Master of Arts - Sustainable Peacebuilding
University of Wisconsin - Milwaukee
Bachelor of Science - Human Development
University of Wisconsin - Green Bay