Jade Milla
Miami,FL
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Outback Steakhouse
Hialeah, FL
11.2024 - Current
- Handled situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Journeys Shoes
Hialeah, FL
07.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Chic-Fil-A
Hialeah, FL
07.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Hialeah Gardens High School
Hialeah, FL05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Teamwork and collaboration
- Time management
- Money handling
- Store opening and closing\
- Vital signs
Certification
- CPR Certified
- Phlebotomy Certified
- EKG certified
- CMAA certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Outback Steakhouse
11.2024 - Current
Sales Associate
Journeys Shoes
07.2024 - 09.2024
Team Member
Chic-Fil-A
07.2023 - 11.2023
High School Diploma -
Hialeah Gardens High School