Jade Mitchell
Cleveland
Summary
Results-driven customer service and sales professional with extensive experience in multifamily property management and hospitality. Demonstrated success in enhancing resident satisfaction and occupancy rates while maintaining exceptional client relationships. Known for effective communication and operational efficiency in high-volume settings.
Overview
12
12
years of professional experience
Work History
Patient Access Service Provider
Cleveland Clinic
Cleveland
2024.12 - 2025.07
- Managed patient intake process, verifying insurance and demographic data to ensure accurate patient information
- Provided front-line customer service in high-volume healthcare environment to enhance patient experience
- Maintained complete and compliant patient records to facilitate effective care delivery
Assistant Property Manager
Wood Residential
2022.07 - 2024.04
- Managed daily financial operations, including rent collection, account reconciliation, and bank deposits, to maintain financial integrity
- Generated financial reports and processed invoices, ensuring accuracy and timeliness to support operational efficiency
- Cultivated relationships with property owners and stakeholders, providing performance updates and addressing inquiries to enhance collaboration
- Supported leasing goals by conducting community tours and promoting property value to prospective residents
Sales Professional
Wood Residential
Charlotte
2020.10 - 2022.07
- Conducted personalized property tours, maintaining an average 96% closing rate
- Developed and executed marketing and leasing strategies to improve occupancy and revenue
- Planned and executed weekly/monthly community events and established incentive-based programs to enhance resident retention and drive weekly traffic
Banquet Server
The Ritz-Carlton Hotel Company
Cleveland
2018.12 - 2020.03
- Served food and beverages to guests with attention to detail and hospitality standards.
- Set up banquet rooms according to event specifications and layout designs.
- Coordinated event logistics with kitchen and service staff to ensure seamless operations.
- Collaborated with team members to deliver timely service and maximize guest satisfaction.
- Addressed guest inquiries and requests promptly to enhance event experience.
PBX Hotel Operator
The Ritz-Carlton Hotel Company
Washington D.C.
2015.11 - 2017.02
- Managed multi-line phone systems to efficiently handle incoming and outgoing calls, ensuring effective communication.
- Assisted guests with inquiries, delivering tailored information about hotel services and amenities to enhance their experience.
- Managed guest requests efficiently, ensuring prompt service and attention to detail.
- Coordinated cross-department communication to improve guest satisfaction and streamline service delivery.
Room Attendant
The Ritz-Carlton Hotel Company
Charlotte
2014.01 - 2015.10
- Ensured cleanliness and organization in guest rooms and public areas for enhanced guest satisfaction.
- Coordinated with housekeeping team for efficient room turnover, contributing to timely guest check-ins.
- Conducted inspections of rooms for maintenance issues, facilitating prompt reporting and resolution.
- Adhered to hotel safety and cleanliness standards consistently.
Education
Mass Communications -
UNC at Pembroke
Pembroke, North Carolina2014-06
Skills
- Yardi Voyager and RealPage
- Customer service and client relations
- Financial operations and reporting
- Leasing strategies
- Sales strategy development
- Patient registration
- Written and verbal communication
- Organizational skills
- Multitasking abilities
- Adaptability and travel flexibility
Timeline
Patient Access Service Provider
Cleveland Clinic
2024.12 - 2025.07
Assistant Property Manager
Wood Residential
2022.07 - 2024.04
Sales Professional
Wood Residential
2020.10 - 2022.07
Banquet Server
The Ritz-Carlton Hotel Company
2018.12 - 2020.03
PBX Hotel Operator
The Ritz-Carlton Hotel Company
2015.11 - 2017.02
Room Attendant
The Ritz-Carlton Hotel Company
2014.01 - 2015.10
Mass Communications -
UNC at Pembroke