Jade Norman
Morganton,NC
Summary
Motivated Medical Office Administration student with hands-on experience in patient care and front office operations. Seeking an entry-level position in medical billing, patient accounts, or healthcare administration.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator (Front Office)
UNC Blue Ridge
Morganton, NC
04.2022 - 12.2023
- Managed patient check-in/check-out and coordinated appointment scheduling in a busy physician office with 8 providers serving 100+ patients daily
- Worked in a high-volume practice with long-established providers and an on-site Labcorp, supporting efficient patient flow and coordination of lab services
- Managed high-volume phone calls daily and resolved patient inquiries efficiently
- Verified insurance coverage and eligibility using Epic
- Entered and maintained accurate patient data within EHR systems
- Collected copays and accurately updated patient information in EHR systems
- Scanned, uploaded, and accurately assigned patient documents within EHR systems
- Managed high-volume phone calls and resolved patient inquiries efficiently
- Maintained HIPAA compliance and accurate documentation
Trainer 1 (Direct Support Professional)
J. Iverson Riddle Developmental Center
Morganton, NC
04.2021 - 04.2022
- Provided direct care to 4 adults with developmental and physical disabilities
- Assisted with activities of daily living (ADLs)
- Supported mobility needs including wheelchair assistance
- Implemented care plans and documented patient progress
Produce Associate
Food Lion
Morganton, NC
01.2019 - 04.2021
- Stocked and maintained fresh produce displays while ensuring quality and rotation
- Assisted customers and provided excellent service
- Organized inventory and maintained clean work areasq
- Weighed and labeled produce accurately
Education
Associate of Applied Science - Billing & Coding Focus
Caldwell Community College and Technical Institute
Hudson, NC05.2026
Medical Billing & Coding Certificate -
Caldwell Community College And Technical Institute
Hudson, NC05.2026
High School Diploma -
Western Piedmont Community College
Morganton, NC12.2020
Skills
- Electronic Health Records (EHR) Management
- Medical Records Scanning & Document Indexing
- Insurance Verification
- Basic ICD-10 & CPT Coding Knowledge
- Medical Terminology
- Patient Scheduling & Front Office Coordination
- Patient Care Coordination
- HIPAA Compliance
- Data Entry & Record Accuracy
- Payment Processing
- Customer Service & Communication
- Attention to Detail & Organization
Timeline
Patient Care Coordinator (Front Office)
UNC Blue Ridge
04.2022 - 12.2023
Trainer 1 (Direct Support Professional)
J. Iverson Riddle Developmental Center
04.2021 - 04.2022
Produce Associate
Food Lion
01.2019 - 04.2021
Associate of Applied Science - Billing & Coding Focus
Caldwell Community College and Technical Institute
Medical Billing & Coding Certificate -
Caldwell Community College And Technical Institute
High School Diploma -
Western Piedmont Community College