Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Generic

Jade Rosenthal

Hamburg,NY

Summary

Exceptional IT Operations Manager focused on successful team building, cost-cutting, and IT operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

6
6
years of professional experience

Work History

IT Operational Manager

Mongoose
10.2023 - Current
  • Manages and troubleshoots tech stack: G-Suite, Zoom, Slack, Happeo, Asana, etc
  • Oversees help desk, repairs equipment, and analyzes IT needs
  • Collaborates with Apple Business Manager for device security and maintenance
  • Resets laptops for deployment, manages security risks, and user permissions
  • Maintains security awareness for SOC2 compliance and administers Happeo.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.

IT Support Specialist

02.2023 - 10.2023
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments

Inventory Control Technician

Synergy IT Solutions
01.2022 - 02.2023
  • Develop and implement comprehensive inventory control systems to ensure accurate tracking and management of 7000+ devices, resulting in improved efficiency and reduced loss
  • Conduct regular audits of inventory records to identify discrepancies and reconcile any discrepancies found, resulting in improved accuracy and inventory control
  • Streamlined inventory management process by implementing barcode scanning technology combined with ServiceNow, resulting in faster and more accurate tracking of devices
  • Collaborate with IT teams to develop and maintain secure and efficient IT asset management systems, ensuring compliance with company policies and industry standards.

Manager / Technician

Business Computers Plus, Inc.
06.2018 - 12.2021
  • Developed and maintained relationships with customers and suppliers through account development
  • Completed preventive maintenance on machines to enhance production and maintain quality
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained

Education

General IT Studies - Information Technology Project Management

Erie Community College
Buffalo, NY
01.2017

Skills

  • Workflow Optimization
  • Process Improvement
  • Contract Management
  • Organizational Management
  • Customer Service
  • Inventory Management
  • Data Analysis
  • MS Office
  • Team Leadership
  • Policies and procedures implementation
  • Advanced training in number of key business software tools
  • Management information systems

Software

Microsoft Office

Open AI / Google Gemini

Google Workspace

Asana

Hubspot

Slack

Mac OS

Windows OS

Cloud Storage

Timeline

IT Operational Manager

Mongoose
10.2023 - Current

IT Support Specialist

02.2023 - 10.2023

Inventory Control Technician

Synergy IT Solutions
01.2022 - 02.2023

Manager / Technician

Business Computers Plus, Inc.
06.2018 - 12.2021

General IT Studies - Information Technology Project Management

Erie Community College
Jade Rosenthal