Jade Stora

Duties include :

• Handling DL/NA invoices to assure attorneys receive pay in a timely manner
• Draft PHC, STIP, and OTSC orders to implement agreements and payment plans
• Assist in court room when needed to provide defendants financial breakdown for payment agreements
• Maintain and organize office records for scanning and filing purposes
• Operate various office equipment such as printer,copy machine, scanner, letter folder, envelope cutter, etc
• Update proper spreadsheets with defendant agreements to confirm payments are made monthly
• Audits and verifies documents handled by coworkers
• Post and confirm balances and official charge breakdowns
• Handle and return 15-20 incoming calls and voicemails daily
• Provide case details and balance breakdowns to PO's as well as other coworkers
• Docket court orders to appropriate cases

Duties include :

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Analyze and provide policy and account related questions
• Verify correct insurance information based on patients policy
• Confirm correct balance breakdown for physician billing
• Handle 100+ inbound and outbound calls to provide patients with detailed account information and balance follow-up
• Contact patients insurance companies to confirm correct billing and resolve problems
• Maintain proper procedures based on HIPPA/PHI information
• Processed payments daily and assist with payment agreements
• Entered patient demographic and insurance data into electronic medical record system.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Resolved customer complaints using established follow-up procedures.

Duties include :

• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Monitored accounts to verify compliance with payment terms and schedules.
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Answered 100+ inbound calls and responded with correct scripts to answer basic legal questions
• Review pre-litigation accounts to confirm appropriate collection attempts
• Verify employment based on information provided by clients and accurately update client files
• Accurately document all communication with clients, third parties, and attorneys as needed
• Send out RTPs' and wage garnishments to appropriate accounts showing as past due
• Skip trace to update appropriate contact and living information
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Duties include :

• Investigated and resolved account issues by offering applicable options to customers.
• Processed transactions via check and credit cards
• Assisted customers with banking needs and inquiries.
• Executed wire transfers, stop payments and account transfers.
• Monitored and verified suspicious activity on customer accounts and contacted customers to confirm paypal payments on balances exceeding $500+
• Verified closed accounts
• Generated monthly reports on customer activity and customer feedback.
• Assisted with online banking errors and solved problems based on customer needs

Duties include :

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Arrange payment agreements with customers based on account needs
• Assisted with repossessions to confirm correct payments needed and processed repossession paperwork
• Confirmed correct auto insurance coverage and handled GAP insurance if needed
• Assisted charge-off department to confirm balances with customers based on account needs
• Provide correct pay off information to customers, dealerships and insurance companies
• Update data entry information as needed
• Lead projects to update work policies based on department and employee needs
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Deescalated calls to provide accurate customer service
• Trained new employees regarding company operations, policies and services.

Duties include :

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Upsold additional products and services to customers, increasing revenue.
• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Assisted managers with bank deposits to confirm funds were secure and dropped off in a timely manner
• Trained new employees based on company policy and procedures
• Assisted with floor changes and merchandise docketing