Jade Talley
Richmond,Virginia
Summary
Dynamic professional with extensive experience at USPS, excelling in customer service and office management. Proven ability to enhance productivity through effective problem-solving and attention to detail. Skilled in data entry and inventory management, consistently delivering results while fostering positive relationships with clients and colleagues. Adaptable and committed to achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
USPS Clerk
United States Postal Service, USPS
Sandston, VA
03.2024 - Current
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided excellent customer service to ensure satisfaction.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored office supply stock levels and placed timely orders for replenishment.
Direct Support Professional
Isaiah Peace, LLC
Richmond, VA
01.2023 - Current
- Monitored health and well-being of clients and reported significant health changes.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Accompanied or transported clients to appointments, errands and social activities.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Transported clients to doctor's appointments and errands.
- Assisted in planning and implementing recreational activities for participants.
- Supervised medication administration, personal hygiene and other activities of daily living.
Customer Service Representative
T-Mobile
Richmond, VA
08.2023 - 10.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
Pharmacy Technician
Walgreens
Richmond, VA
05.2023 - 10.2023
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Frontline Supervisor
UPS
Richmond, VA
06.2020 - 03.2023
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Participated in recruitment efforts by conducting interviews with potential candidates.
- Researched out-of-stock items to find additional inventory in other store locations.
- Oversaw compliance with labor laws, store policies and operating procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Fulfillment Expert
Target
Richmond, VA
11.2019 - 03.2023
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Limited damage to products and orders by using care when choosing items.
- Analyzed customer data to determine the most efficient shipping solutions.
- Developed and maintained relationships with suppliers to ensure timely delivery of orders.
Education
High School Diploma/Pharmacy -
Highland Springs Technical Center
Richmond, VA06-2019
High School Diploma -
Highland Springs High School
Richmond06-2019
Skills
- Mail sorting
- Data entry
- Office management
- Customer service
- File organization
- Inventory management
- Leadership skills
- Problem solving
- Time management
- Research
- Critical thinking
- Administrative support
- Leadership qualities
- Attention to detail
- Adaptability
- Multitasking Abilities
- Conflict resolution
- Goal setting
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Timeline
USPS Clerk
United States Postal Service, USPS
03.2024 - Current
Customer Service Representative
T-Mobile
08.2023 - 10.2023
Pharmacy Technician
Walgreens
05.2023 - 10.2023
Direct Support Professional
Isaiah Peace, LLC
01.2023 - Current
Frontline Supervisor
UPS
06.2020 - 03.2023
Fulfillment Expert
Target
11.2019 - 03.2023
High School Diploma/Pharmacy -
Highland Springs Technical Center
High School Diploma -
Highland Springs High School
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