Jade Van Gundy
Scottsdale,AZ
Summary
Professional retail leader with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and conflict resolution. Adaptable to changing needs and consistently reliable. Effective communicator with keen sense of operational efficiency and staff development.
Overview
15
15
years of professional experience
Work History
Assistant Store Leader
Crate and Barrel
Scottsdale, AZ
10.2021 - Current
- Coordinated daily operational activities to ensure efficient workflow and deliver exceptional customer service.
- Engaged with customer service to manage customer inquiries and effectively escalate delivery and product concerns.
- Oversaw analysis of sales trends to drive store performance and achieve strategic goals. Partnered with store manager to formulate and implement weekly sales strategies and pipelines.
- Identified, evaluated, and onboarded high-caliber candidates to strengthen team performance and expertise.
- Conducted routine KPI assessments to pinpoint areas for enhancement and execute strategic solutions.
- Drove furniture and design sales revenue growth, achieving an increase of $5 million over five years.
- Oversaw design project management and client consultations. Guided team to successfully complete over 900 design consultations annually. Drove $12 million in sales through effective project execution.
- Oversaw a leading sales team, consistently exceeding performance benchmarks and contributing to overall company success.
Team Leader
Crate and Barrel
Las Vegas, NV
10.2018 - 10.2021
- Led team in achieving sales targets through effective training and motivation strategies.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated cross-functional communication to improve customer service delivery and resolve issues promptly.
- Implemented staff scheduling systems that optimized workforce efficiency and reduced labor costs.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
Assistant Manager
Gap Inc.
11.2015 - 10.2018
- Assisted in daily store operations to enhance customer experience and drive sales with an annual revenue of $5.5 million
- Educate and motivate team on credit card goals, and ensure active participation in acquisition drives.
- Oversaw visual merchandising strategies for all departments, enhancing customer engagement in kids', baby, women's, and men's categories. Delivered cohesive brand presentation across all sections.
- Monitor and adjust schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days.
- Execute shortage reduction plan in partnership with the management team to minimize loss and achieve shrink goals.
Sales Manager
Lovesac
08.2014 - 09.2015
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Conduct quote reviews with each team member to plan the close of the sale
- Offer in home consultations which will include bringing fabric samples, color palettes, demo blocks, and measuring tools to the client’s home in order to determine the best look for the customers home
- Plan and organize store promotion events
- Track and manage customer orders to ensure proper delivery and setup
Store Manager
Abercrombie & Fitch
12.2012 - 08.2014
- Led daily operations to enhance customer experience and drive sales growth with an annual revenue of $1.5 million
- Analyzed weekly staffing needs and provides team schedules based on analysis
- Processed weekly payroll to ensure store is within monthly budget
- Responsible for loss prevention and effectively lowered the store’s shrink score each inventory cycle
- Successfully ran a test store for the company which tested visual and operational changes that were later implemented throughout the entire company
Assistant Manager
Abercrombie & Fitch
Mesa, AZ
12.2010 - 12.2012
- Supported visual merchandising strategies to enhance store presentation and customer experience.
- Assisted in inventory management, ensuring accurate tracking of
stock levels and timely replenishment. - Assisted in managing daily operations and staff scheduling to ensure optimal store performance.
Education
Bachelor's Degree - Fashion Retail Management
The Art Institute of Colorado
Denver, CO09.2010
Associate of Arts - Product Development
Fashion Institute of Design And Merchandising
Los Angeles, CA06.2007
Skills
- Customer relationships
- Store operations
- Team management
- Team development
- Recruiting and hiring
- Problem-solving
- Multitasking and organization
- Payroll management
- Effective communication
- Adaptability and flexibility
Timeline
Assistant Store Leader
Crate and Barrel
10.2021 - Current
Team Leader
Crate and Barrel
10.2018 - 10.2021
Assistant Manager
Gap Inc.
11.2015 - 10.2018
Sales Manager
Lovesac
08.2014 - 09.2015
Store Manager
Abercrombie & Fitch
12.2012 - 08.2014
Assistant Manager
Abercrombie & Fitch
12.2010 - 12.2012
Bachelor's Degree - Fashion Retail Management
The Art Institute of Colorado
Associate of Arts - Product Development
Fashion Institute of Design And Merchandising