Jade Vigil
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Old Town Candy and Toys and Chompie's, excelling in employee training and inventory control. Recognized for enhancing customer satisfaction through effective conflict resolution and exceptional service. Adept at fostering collaborative teamwork, driving operational efficiency, and mentoring staff to achieve high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Server
Chompie's
08.2022 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery during peak hours.
- Trained new servers on restaurant protocols, menu offerings, and service techniques to enhance team performance.
- Handled customer inquiries and resolved complaints promptly, fostering positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
Sever
Bootleggers Restaurant
12.2020 - 08.2022
- Managed customer orders and ensured timely service in fast-paced environment.
- Trained new staff on menu items and service protocols to enhance team performance.
- Collaborated with kitchen staff to optimize food delivery and presentation standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Developed strong relationships with regular patrons, promoting a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Old Town Candy and Toys
04.2011 - 12.2020
- Led team in daily operations to enhance customer service and product availability.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Established vendor relationships to negotiate favorable terms and ensure product quality.
- Streamlined processes for order fulfillment, improving delivery times and customer satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Arts - Arts
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ10-2025
Skills
- Employee training
- Inventory control
- Effective conflict resolution
- Collaborative teamwork
- Proficient time management
- Quality management experience
- Effective communication
- Exceptional customer service
Timeline
Server
Chompie's
08.2022 - Current
Sever
Bootleggers Restaurant
12.2020 - 08.2022
Manager
Old Town Candy and Toys
04.2011 - 12.2020
Associate of Arts - Arts
Maricopa Community Colleges, Scottsdale Community College