Jadelis Baez
CVS Pharmacy
Brooklyn,NY
9
years of professional experience
Innovative coordination specialist with commitment to delivering seamless operational support. Expertise in managing access requests, ensuring regulatory compliance, and maintaining organized records. Known for fostering collaboration, bridging language barriers, and adapting effectively to changing needs while prioritizing team goals and results.
Work History
Patient Access Coordinator
7 Months- Coordinated patient access processes, ensuring timely appointments and accurate documentation.
- Managed insurance verification, improving accuracy of coverage information for patients.
- Streamlined scheduling procedures to enhance operational efficiency and reduce wait times.
- Collaborated with multidisciplinary teams to facilitate seamless patient transitions and care continuity.
- Participated in ongoing professional development opportunities focused on enhancing skills related to regulatory compliance, time management techniques, or EHR system functionality updates, among others relevant topics for an Access Coordinator role.
- Conducted regular audits of appointment schedules to identify areas for improved efficiency or accuracy in data entry.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
- Answered incoming calls, scheduled appointments and filed medical records.
Cashier/Sales Associate
3 Years 11 Months- Processed coupons, store discounts, and sales to enhance customer savings
- Stocked shelves with merchandise and accessories.
- Assisted customers and organized sales floor to ensure a positive shopping experience
- Promoted to CVS Supervisor
- Presently promoted to Pharmacy Tech
- Preparing and processing clients' prescriptions
Dining Assistant
9 Months- Assisted patients with feeding to ensure proper nutrition and comfort
- Provided food service to enhance patient experience
- Assisted in meal preparation and service for patients, ensuring dietary restrictions were met.
- Maintained cleanliness of dining areas, adhering to health and safety regulations.
- Collaborated with kitchen staff to streamline food delivery processes and enhance patient satisfaction.
Crew Member
2 Months- Assembled and prepared food for customers
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment and maintained cleanliness to uphold safety and health standards.
- Prepared food items accurately and efficiently, adhering to Chipotle's quality guidelines.
Store Associate/ Customer Service
1 Month- Organized and folded clothes to enhance store appearance, greeted customers, organized the floor
- Addressed customer inquiries and concerns to enhance their shopping experience, refunded items, issued credit cards
- Executed daily inventory management to ensure stock accuracy and product availability.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
Community Service
3 Years 3 Months- Provided meals and clothing to homeless individuals
- Organized events to provide essential supplies to individuals in need
- Led brainstorming sessions to generate innovative ideas for community service projects.
- Coordinated extracurricular programs that fostered teamwork, leadership skills, and community service values among participating students.
Education
Data Analytics - Data Analytics
Bachelor of Science - Economics, Marketing Minor
Skills
Insurance verification
HIPAA compliance
Data entry
Billing processes
Multitasking and organization
Customer service expertise
Phone and email etiquette
Attention to detail
Organizational skills
[Spanish] fluency
Problem-solving
Adaptable mindset
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, Store-wide.
Student Relations Award [ Student Government Association]
Recognized for outstanding leadership and commitment to student advocacy and engagement while serving as a Student Senator. Contributed to strengthening communication between the student body and university administration and represented student interests on campus.
Timeline
Patient Access Coordinator
CCRM
01.2026 - CurrentRead More
Cashier/Sales Associate
CVS Pharmacy
09.2022 - CurrentRead More
Dining Assistant
North Shore University Hospital
12.2021 - 09.2022Read More
Crew Member
Chipotle
02.2021 - 04.2021Read More
Store Associate/ Customer Service
Banana Republic
09.2019 - 10.2019Read More
Community Service
Transfiguration Church
05.2017 - 08.2020Read More
SUNY Old Westbury
Bachelor of Science from Economics, Marketing Minor
Read More
Coursera
Data Analytics from Data Analytics
Read More