Jaden Guzman
Rancho Cucamonga,CA
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Studio Metamorphosis
03.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
Associate of Science - Kinesiology
University of La Verne
La Verne, CA06.2026
Associate of Science - Kinesiology
Pasadena City College
Pasadena, CA03.2024
High School Diploma -
La Salle College Preparatory
Pasadena, CA05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Front Office Management
- Inventory Control
Timeline
Front Desk Receptionist
Studio Metamorphosis
03.2020 - Current
Associate of Science - Kinesiology
University of La Verne
Associate of Science - Kinesiology
Pasadena City College
High School Diploma -
La Salle College Preparatory