Jaden Henderson
Longview,TX
Summary
Detail-oriented professional with 4 years of experience in customer service and management roles, seeking Remote position. Proven ability to address customer inquiries and resolve issues effectively via phone and in-person communication. Strong skills in maintaining organized environments and fostering positive relationships with clients and team members.
Overview
9
9
years of professional experience
Work History
Teacher
Hallsville Child Development Center
05.2023 - 02.2024
- Develop and implement age-appropriate curriculum to enhance children's learning experiences
- Create and maintain a safe, nurturing, and stimulating environment to support child development
- Establish and maintain positive relationships with parents and families to ensure effective communication and collaboration
Assistant Manager
Family Dollar
03.2022 - 04.2023
- Resolved customer inquiries and complaints both in person and over the phone, ensuring a satisfactory resolution and maintaining a high level of customer service
- Conducted regular store inspections and provided guidance to team members to enhance store presentation and professionalism
- Managed customer feedback by actively listening, documenting details, and proposing effective solutions to improve overall customer experience
assistant manager
Dollar General
10.2017 - 09.2018
- Assisted in overseeing daily store operations, ensuring efficient and effective execution of company policies and procedures
- Supported the Store Manager in achieving sales targets and maximizing store profitability through strategic planning and team collaboration
- Supervised and trained store staff, fostering a positive work environment and promoting professional development
- Managed inventory control, including ordering, receiving, and stocking merchandise to maintain optimal inventory levels
- Ensured exceptional customer service by addressing customer inquiries and resolving complaints in a timely and professional manner
- Conducted regular audits and inspections to maintain store cleanliness, safety, and compliance with health and safety regulations
- Assisted in preparing financial reports and analyzing sales data to identify trends and opportunities for improvement
- Coordinated with vendors and suppliers to ensure timely delivery of products and negotiated favorable terms
- Implemented promotional activities and merchandising strategies to enhance product visibility and drive sales growth
- Played a key role in opening and closing procedures, including cash handling, reconciliation, and securing the premises
Manager
Convergys, AT&T
07.2016 - 09.2017
- Provided exceptional customer support through various communication channels, including phone, email, and chat, ensuring a high level of customer satisfaction
- Resolved customer inquiries and issues efficiently by leveraging product knowledge and company resources, achieving a 95% customer satisfaction rate
- Ensured confidentiality of sensitive data in alignment with company policies.
- Collaborated with cross-functional teams to address complex customer concerns, contributing to process improvements and enhanced service delivery
- Documented customer interactions and feedback in CRM systems, facilitating data-driven decision-making and service enhancements
- Participated in regular training sessions to stay updated on product offerings and service protocols, enhancing personal and team performance
Cashier
Chuck E. Cheese
11.2014 - 07.2015
- Processed cash, check, and credit card transactions efficiently, ensuring accurate handling of payments and issuance of receipts
- Responded to customer inquiries with clear information, enhancing the customer experience by providing relevant store details
Education
High School Diploma -
West Rusk CCISD
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Growth mindset
Timeline
Teacher
Hallsville Child Development Center
05.2023 - 02.2024
Assistant Manager
Family Dollar
03.2022 - 04.2023
assistant manager
Dollar General
10.2017 - 09.2018
Manager
Convergys, AT&T
07.2016 - 09.2017
Cashier
Chuck E. Cheese
11.2014 - 07.2015
High School Diploma -
West Rusk CCISD
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