Jaden Ruggiero
Summary
I improve guest satisfaction and team efficiency as an experienced staff leader; using accuracy, team work, customer service experience, being resourceful, hardworking, highly organized and detail-oriented worker. Being result-driven with a passion for growth and efficiency to meet company needs and increase service value. My proactive approach in training and upselling strategies enhanced sales and growth, smooth experience for both customer and team member. Adept at leading teams and enhancing customer experiences, showcasing my ability to motivate and lead with excellence. I am a highly motivated employee with an outgoing personality with a drive to exceed expectations. Also eager to lend combined knowledge and skills to improve business performance, goals and excellence
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Earthbound Trading
10.2024 - Current
- Managed cash registers ,ensuring accurate transactions, balancing drawers daily.
- Opening and closing procedures
- Enhanced store appearance for increased sales by maintaining
- Rotated merchandise and displays to feature new products and promotions.
- Handled change deposits, Loomis deposits, kept records
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scanned and sort shipments while using tablet to scan.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Key Holder
Earthbound Trading
09.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
EVS Technician
Hospital uhc
09.2023 - 11.2023
- Organized storage area for janitorial supplies ensuring that items are neatly stored away after each shift
- Disinfected all areas of the facility using approved chemicals according to safety protocols
- Maintained accurate records of daily cleaning activities including tasks completed, materials used
- Responded promptly to requests from supervisors or other personnel regarding cleaning services needed in various areas
- Provided technical support to staff on proper use of cleaning supplies and equipment
- Identified, evaluated and resolved maintenance issues in a timely manner to maintain the highest standard of facility cleanliness
- Assessed work performance of team members regularly by providing feedback on job performance
- Collaborated with colleagues across departments to ensure that customer service standards were met at all times
- Provided assistance to building visitors
- Performed regular custodial duties in assigned areas of the building
Lead Bartender
Delaware North
05.2017 - 11.2023
- Ability to multi-task while maintaining accuracy and attention to detail
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals
- Inventory, counting drawers, organization
- Exceptional customer service skills with the ability to handle difficult situations diplomatically
- Able to work independently or as part of a team depending on needs of the business
- Skilled in developing relationships with regular customers encouraging repeat business
- Demonstrated ability to lead and motivate a team of bartenders in a high-pressure environment
- Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors
- Collected money for drinks served
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Successfully trained new staff members on proper procedures for making drinks and serving customers
- Suggested additional items to customers to increase bar sales
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Trained and mentored new team members in proper bar operations
Sales Manager
Treasures and Antiques
03.2015 - 03.2023
- Plan-o-gram and logistics experience
- Creating inventory, inventory, ordering inventory
- Deposit money
- POS experience
- Scheduling employees
- Provided excellent customer service through solving problems and answering questions
- Developed budgets and tracked expenses to meet profit goals
- Oversaw multiple projects and ensured tasks were efficiently completed
- Communicated plans and actions to meet goals
Bartender
Legends
04.2020 - 01.2022
- Took beverage orders from guests and delivered drinks within reasonable time frames
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
Boat Detailer
Monkey Detailing
03.2012 - 10.2018
- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing objects in cleaning solutions or water
- Maintained an organized workspace by properly storing supplies and equipment
- Thoroughly documented completed work orders for accurate tracking purposes
- Maintained inventories of supplies
- Focused on learning new skills and staying updated with industry changes
- Managed and coordinated multiple projects while ensuring timely completion
- Responded quickly to meet customer needs and resolve problems
Bartender
D&D Event
03.2012 - 05.2017
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Utilized strong salesmanship skills to upsell drinks and appetizers
- Suggested additional items to customers to increase bar sales
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar
- Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixtures
- Worked closely with wait staff to communicate customer needs during busy shifts
- Checked customer identification to verify age requirements for alcohol purchases
Team Member
Mcdonalds
03.2010 - 08.2012
- Collaborated with other employees to meet sales targets and deadlines
- Fast-paced environment by quickly learning new processes, procedures, and systems
- Customer service
- Helped with promotional display setup in accordance with brand guidelines
- Greeted customers and answered questions regarding products and promotions
Education
High School Diploma -
White House High School
White house, Tennessee05.2012
Skills
- Customer Relations
- Team motivation
- Task Delegation
- Sales Strategies
- Customer Service
- Multitasking
- Team Leadership
- Problem-Solving
- Positive Attitude
- Organizational Skills
Timeline
Assistant Store Manager
Earthbound Trading
10.2024 - Current
Key Holder
Earthbound Trading
09.2024 - Current
EVS Technician
Hospital uhc
09.2023 - 11.2023
Bartender
Legends
04.2020 - 01.2022
Lead Bartender
Delaware North
05.2017 - 11.2023
Sales Manager
Treasures and Antiques
03.2015 - 03.2023
Boat Detailer
Monkey Detailing
03.2012 - 10.2018
Bartender
D&D Event
03.2012 - 05.2017
Team Member
Mcdonalds
03.2010 - 08.2012
High School Diploma -
White House High School
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