Jaden Williams
St Louis,MO
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
6
6
years of professional experience
Work History
Lead Server Trainer
Bonefish Grill
SAINT LOUIS, MO
07.2023 - Current
- Developed evaluation forms to measure employees' understanding of the material presented during training sessions.
- Facilitated team building activities to promote collaboration among staff members.
- Maintained records of attendance, progress reports and other relevant information related to server trainings.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
Team Lead
Target
SAINT LOUIS, MO
10.2020 - 10.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
Lead Sales Associate
Home Depot
SAINT LOUIS, MO
05.2018 - 10.2020
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Organized store displays for maximum visibility of products.
- Supervised a team of sales associates on daily tasks and operations.
Education
High School Diploma -
Cleveland Junior Naval Academy
SAINT LOUIS, MO05-2019
Some College (No Degree) - Business Administration
Saint Louis Community College
St Louis, MOSkills
- Staff Scheduling
- Food Preparation
- Team motivation
- Upselling strategies
- Policy Enforcement
- Floor management
- Cross-training
Timeline
Lead Server Trainer
Bonefish Grill
07.2023 - Current
Team Lead
Target
10.2020 - 10.2023
Lead Sales Associate
Home Depot
05.2018 - 10.2020
High School Diploma -
Cleveland Junior Naval Academy
Some College (No Degree) - Business Administration
Saint Louis Community College