Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
Willow Valley Communities
Lancaster, PA
07.2018 - Current
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Assisted patients with daily living activities, including bathing, dressing, and grooming.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Manager
Mcdonalds
Fredonia , NY
09.2012 - 06.2018
Resolved customer inquiries and complaints requiring management-level escalation.
Monitored staff performance and addressed issues.
Delegated work to staff, setting priorities and goals.