Jady Lam
Orlando,US
Overview
9
9
years of professional experience
Work History
Server
Izziban Korean BBQ
Orlando, US
01.2021 - Current
- Multitasking: Managed up to 10 tables during high-volume hours
- Customer service: Delivered exceptional service to 70-100 customers per shift, ensuring satisfaction and repeat business
- Teamwork: Collaborated with a team of 30 staff members to deliver seamless customer experience in a fast-paced environment
- Training: Trained several new hires on restaurant operations and customer service best practices
Park Ranger
City of Altamonte Springs
Altamonte Springs, US
08.2020 - 12.2020
- Supervision: Monitored the activities of park patrons, ensuring adherence to rules and safety protocols, resulting in the reduction in incidents or violations
- Wildlife safety: Ensured the safety of wildlife species in the park, following proper protocols to protect and maintain the natural environment
- Guest Engagement: Assisted over 100 park visitors with information on events, park rules, and general inquiries
- Event coordination: Helped organize and promote park events, contributing to the increase in park attendance
Host
Outback Steakhouse
Altamonte Springs, US
10.2019 - 04.2020
- Guest relations: Greeted 100 guests per shift, handling inquiries and resolving issues to ensure a positive dining experience
- Reservations: Managed and organized 40-60 reservations, optimizing seating arrangements and minimizing wait times
- Commination: Coordinated with 10 mangers and team members to ensure smooth service during peak hours
- Efficiency: Maintained a high level of organization in a fast-paced environment, contributing to improvement in customer satisfaction
Film Crew
AMC Theaters
Altamonte Springs, US
06.2017 - 07.2018
- Guest service: Assisted 100+ customers per shift with inquiries, ticket sales, and service requests, ensuring a positive movie experience
- Sales: Promoted theater deals and upsold concession items and memberships to increase sales
- Problem-solving: Resolved customer complaints efficiently, maintaining a positive bran image
- Teamwork: Worked as a part of a team to provide excellent customer service and operational efficiency
Discharger & X-ray Assistant
Florida Hospital
Altamonte Springs, US
06.2017 - 08.2017
- Patient Transport: Discharged and transported 20-30 patients per shift, ensuring timely and efficient operations
- Patient care: Ensured 20-30 patients were assisted with proper hospital protocols and follow-up instructions
- Team coordination: Worked with a team of 10 medical professionals to ensure seamless patient care and hospital operations
- Compliance: Adhered to all hospital protocols, maintaining compliance in patient care and safety procedures
Server
iPho Noodle House 2
Altamonte Springs, US
01.2016 - 06.2017
- Customer satisfaction: Ensured high-quality service for 60-80 customers per shift, increasing repeat customer rate
- Product knowledge: Utilized detailed knowledge of the menu to upsell menu items each shift
- Team collaboration: Worked with a team of 10 colleagues to maintain a smooth workflow during peak hours
- Efficiency: Served an average of 25 tables per shift in a fast-paced environment while maintaining professionalism
Education
Bachelor’s degree - Kinesiology
University of Central Florida
Orlando, Florida01.2025
AA -
Seminole State College
Sanford, Florida08.2020
Skills
Skills management
Meticulous Attention
Collaborative Teamwork
Effective Interpersonal Communication
Engaged Listening Skills
Creativity
Consistent Professional Commitment
Effective Conflict Resolution
Critical thinking
Effective Problem Resolution
Adaptability
Leadership
Organization
Adaptable Skill Set
Customer Engagement
Flexibility
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Server
Izziban Korean BBQ
01.2021 - Current
Park Ranger
City of Altamonte Springs
08.2020 - 12.2020
Host
Outback Steakhouse
10.2019 - 04.2020
Film Crew
AMC Theaters
06.2017 - 07.2018
Discharger & X-ray Assistant
Florida Hospital
06.2017 - 08.2017
Server
iPho Noodle House 2
01.2016 - 06.2017
Bachelor’s degree - Kinesiology
University of Central Florida
AA -
Seminole State College
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