Samantha Shannon
Knoxville,TN
Summary
Dynamic and results-oriented professional with extensive experience as a Front Desk Receptionist at Best Western Plus Cedar Bluff, where I enhanced customer satisfaction and resolved billing discrepancies promptly. Skilled in cash handling and problem-solving, I significantly contributed to team knowledge sharing and process improvements, demonstrating exceptional customer service and administrative abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Residence Inn Cedar Bluff
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Best Western Plus Cedar Bluff
08.2019 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Front Desk Receptionist
Best Western Plus Deer Park Hotel And Suites
06.2019 - 08.2019
- Processed payments, issued bills and kept drawers accurate to meet financial targets
- Handled payment processing and provided customers with receipts and proper bills and change
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hostess and Busser
Abuelos Mexican Restaurant
11.2017 - 06.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
No Degree - Bachelor of Nursing
Lincoln Memorial University
Knoxville, TNNo Degree - Nursing
Pellissippi State Community College
Knoxville, TN05.2020
High School Diploma -
Karns High School
Knoxville, TN05.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Telephone Etiquette
- Appointment Scheduling
- Team Collaboration
- Administrative Skills
Certification
- CPR Training & Certified - 2021-2023
Languages
English
Spanish
Timeline
Front Desk Receptionist
Residence Inn Cedar Bluff
06.2022 - Current
Front Desk Receptionist
Best Western Plus Cedar Bluff
08.2019 - 06.2022
Front Desk Receptionist
Best Western Plus Deer Park Hotel And Suites
06.2019 - 08.2019
Hostess and Busser
Abuelos Mexican Restaurant
11.2017 - 06.2019
No Degree - Bachelor of Nursing
Lincoln Memorial University
No Degree - Nursing
Pellissippi State Community College
High School Diploma -
Karns High School
- CPR Training & Certified - 2021-2023
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