Jaeani Jackson
Brookdale Senior Living Facility
Jacksonville ,Fl
4
years of professional experience
Dynamic customer service professional with experience at GC Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated situations effectively, ensuring satisfactory outcomes while maintaining professionalism. Skilled in relationship building and data entry, committed to delivering exceptional service.
Work History
Certified Nursing Assistant
8 Months- Assisted residents with daily living activities, fostering independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to create personalized care plans for residents.
- Implemented infection control protocols, enhancing safety and hygiene standards within facility.
Home Health Aide
4 Months- Provided personal care to clients, ensuring comfort and safety during daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Monitored vital signs, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with clients and families.
Quality Consultant
10 Months- Developed and implemented quality assurance protocols to enhance operational efficiency.
- Conducted thorough audits to ensure compliance with state and federal regulations.
- Collaborated with cross-functional teams to identify process improvements and resolve quality issues.
- Analyzed performance data to drive continuous improvement initiatives across departments.
Customer Service Representative
4 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Med Tech
1 Year 7 Months- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
Education
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Timeline
Certified Nursing Assistant
Brookdale Senior Living Facility
2025.12 - 2026.08Read More
Home Health Aide
Healing Hands Homecare
2025.08 - 2025.12Read More
Quality Consultant
CVS HEALTH CORPORATION
2025.01 - 2025.11Read More
Customer Service Representative
GC Services
2024.09 - 2025.01Read More
Med Tech
Grand Living At Tamaya
2023.02 - 2024.09Read More
William M Raines High School
Read More