Jaedyn McCullers
Carteret,NJ
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Five Below
Woodbridge, NJ
12.2023 - 08.2025
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Party City
Woodbridge, NJ
10.2023 - 12.2023
- Assisted customers in selecting party supplies and decorations to enhance shopping experience.
- Maintained organized product displays, ensuring accessibility and visual appeal for customers.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experience.
- Collaborated with team members to restock inventory and maintain store cleanliness throughout shifts.
- Engaged with customers to address inquiries and provide product recommendations, fostering positive relationships.
- Implemented effective time management strategies during peak shopping hours to enhance operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science -
Bard College
New York, NY06.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Excellent people skills
- Flexible schedule
- Verbal/written communication
- Client service
- Meeting deadlines
- Professional demeanor
Timeline
Sales Associate
Five Below
12.2023 - 08.2025
Sales Associate
Party City
10.2023 - 12.2023
Associate of Science -
Bard College