Jael Nunez Saavedra
Mountain House,CA
Summary
Result driven professional with 5+ years of experience in customer service, sales, and program management. Skilled in leading teams, optimizing operations, and driving measurable improvements in customer satisfaction and business performance. Experienced in budget management, strategic planning, and enhancing client relationships. Recognized for collaboration, adaptability, and delivering results in fast paced environments.
Overview
8
8
years of professional experience
Work History
Program Director
LightSpeed Martial Arts Academy
Scotts Valley, CA
08.2020 - 12.2023
- Led a diverse team to foster collaboration and high performance work environment.
- Managed program budgets to align with financial goals and resource allocation.
- Developed and executed long-term strategic plans to enhance program effectiveness and sustainability.
- Ensured compliance with organizational policies and regulatory requirements.
- Monitored key performance indicators to assess program success and drive continuous improvement.
Sales Associate
SunShops
Santa Cruz, CA
02.2016 - 05.2020
- Provided exceptional customer service by troubleshooting technical issues.
- Ensured product availability and organization by monitoring stock levels and conducting inventory checks.
- Processed cash and electronic transactions accurately and efficiently, maintaining a balanced register.
- Collaborated with team members to achieve store goals and enhance overall performance.
- Trained new staff members on sales techniques and store policies.
- Demonstrated problem-solving skills and customer-focused approach to enhance customer satisfaction.
Sales Associate
Gap
Santa Cruz, CA
11.2018 - 04.2019
- Troubleshot issues and resolved customer inquiries in a timely and efficient manner.
- Collaborated with team members to ensure customer satisfaction and achieve team goals.
- Demonstrated product knowledge and features to customers to drive sales.
- Maintained up-to-date knowledge of current promotions and policies.
- Processed orders and coordinated product deliveries efficiently.
Sales Associate
Justice
Capitola, CA
10.2015 - 02.2016
- Offering solutions to customer problems in a timely manner.
- Demonstrating product knowledge and features to customers.
- Collaborating with team members to ensure customer satisfaction.
- Handled cash and electronic transactions accurately and efficiently, maintaining a balanced register.
Education
Wilcox High School
Santa Clara, CASkills
- Customer service
- Time management
- Digital Literacy
- Project Management
- Supervising
- Sales
Timeline
Program Director
LightSpeed Martial Arts Academy
08.2020 - 12.2023
Sales Associate
Gap
11.2018 - 04.2019
Sales Associate
SunShops
02.2016 - 05.2020
Sales Associate
Justice
10.2015 - 02.2016
Wilcox High School