Jaelah Lindsay

Work History

WALGREENS

08.2024 - Current

Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.

WALGREENS

04.2023 - 08.2024

Perform basic pharmacy technician tasks including operating cash register, filling prescriptions, and performing data entry
Responsible for maintaining proper workflow of pharmacy staff to optimize efficiency, training new pharmacy employees, and writing pharmacy technician schedule
Administer vaccines under the direction of the pharmacist
Maintain patient adherence by completing delayed pick-up and late to refill calls, along with completing transfer requests with other pharmacies
Reviews relevant pharmacy metrics with pharmacy manager to identify areas of potential improvement to work on with pharmacy staff

WALGREENS

08.2022 - 04.2023

Maintained positive customer relationships by responding quickly to customer service inquiries
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Responded to customer concerns and worked with store manager to significantly raise customer satisfaction ratings
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement
Managed scheduling for store shifts and maintained proper staffing

WALGREENS

04.2021 - 08.2022

Maintained pharmacy inventory, including daily medication counts and completing all aspects of ordering and receiving from pharmacy wholesaler
Restocked inventory to sustain proper levels, produced quarterly inventory audits, and calculated updated and presented reports
Recorded inventory shortages and discrepancies to keep record current and accurate
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Completed store opening and closing procedures and balanced tills
Created a positive, team-oriented environment and focused on guests through employee development and motivation

WALGREENS

10.2019 - 04.2021

Counted and labeled prescriptions with correct product and quantity
Communicated with patients to collect information about prescriptions and medical conditions or arranged consultations with the pharmacists
Consulted with insurance company representatives to process claims, resolve rejections, and reconcile payments
Stocked, labeled, and inventoried medication to keep accurate records
Answered incoming phone calls and addressed questions from patients and healthcare providers