Jaelyn Carter
Stockbridge,GA
Summary
Results-driven professional with a background in hospitality and reception. Known for strong problem-solving abilities and delivering exceptional customer experiences. Ready to leverage these skills to enhance team performance and improve service delivery.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Olive Garden
McDonough, Georgia
11.2023 - 01.2025
- Proficient in Conflict Resolution, de-escalating tense situations, and managing frustrated customers, guiding them to a shared solution.
- Point-of-Sale (POS) & Cash Management: Operating registers, processing payments, and managing drawers. Experience handling money and taking reservations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Receptionist
Beauty Bar and Spa
Stockbridge, GA
05.2024 - 08.2024
- Scheduled appointments using salon management software efficiently.
- Managed phone inquiries and provided information about services offered.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor of Science - Clinical Psychology
Augusta University
Augusta, GA05-2029
Skills
- Customer service
- Conflict resolution
- Up-selling techniques
- Appointment scheduling
- Administrative support
- Team collaboration
- Effective communication
Timeline
Receptionist
Beauty Bar and Spa
05.2024 - 08.2024
Restaurant Hostess
Olive Garden
11.2023 - 01.2025
Bachelor of Science - Clinical Psychology
Augusta University