JAELYN MASSEY
Winston-Salem,NC
Summary
Motivated professional with background supporting patient medical needs with patient interaction, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Expertly handles complaints, inquiries and service questions to meet patients' needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Atrium Healthcare
Winston-Salem, North Carolina
05.2025 - Current
- Provided exceptional customer service to patients and their families in a healthcare setting.
- Managed patient scheduling and appointment confirmations efficiently daily.
- Coordinated follow-up appointments, reinforcing continuity of care for patients.
- Verified insurance information, collected payments, and scheduled appointments.
Substitute Teacher
ESS
Winston Salem, NC
11.2024 - Current
- Managed classroom environment, helping students learn in absence of regular teachers
- Maintained discipline and classroom control, fostering safe and positive learning environment
- Provided classroom teacher with written feedback on results of lessons and student behavior issues
Guest Advocate
Target
Winston Salem, NC
05.2021 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
Rehabilitation Technician
Encompass Health Rehabilitation Hospital
Winston Salem, NC
06.2023 - 01.2024
- Managed multiple tasks efficiently while providing quality care services
- Provided direct patient care to individuals with physical, cognitive, and or emotional disabilities in accordance with established treatment plans
- Conducted assessments of patient's condition including range of motion testing and measuring vital signs such as pulse rate and blood pressure
Student Athletic Trainer
Hampton University
Hampton, VA
08.2021 - 04.2022
- Demonstrated excellent communication skills when working with athletes, coaches, and medical staff
- Provided instruction on proper form and technique for a variety of sports activities
- Developed strong knowledge of injury diagnosis and rehabilitation techniques for athletic injuries
- Assisted in the development of strength and conditioning programs tailored to each sport team's needs
Education
Bachelor of Science - KINESIOLOGY
Hampton University
Hampton, VASkills
- Verbal and written communication
- Medical terminology
- Customer service
- Time management
- Problem solving
- Team collaboration
- Critical thinking
- Heartsaver first aid (first aid)
- Administrative and office support
Certification
- Certified Nursing Assistant (CNA)
- First Aid/CPR
Timeline
Patient Service Representative
Atrium Healthcare
05.2025 - Current
Substitute Teacher
ESS
11.2024 - Current
Rehabilitation Technician
Encompass Health Rehabilitation Hospital
06.2023 - 01.2024
Student Athletic Trainer
Hampton University
08.2021 - 04.2022
Guest Advocate
Target
05.2021 - Current
Bachelor of Science - KINESIOLOGY
Hampton University