Jaelyn Valles
Brooklyn,NY
Summary
Dependable Server with extensive restaurant experience, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Lure Fish House
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Pre-busser
Lure Fish House
06.2021 - 05.2023
- Assisted servers in providing efficient service for improved guest experiences.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Streamlined communication between the kitchen and serving staff, enhancing overall efficiency during busy periods.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
Architectural Intern
19Six Architects
09.2022 - 03.2023
- Collaborated with project teams to develop design solutions for various building types and scales.
- Gained proficiency in a wide range of software programs such as AutoCAD, Revit, SketchUp, Rhino, Photoshop, Illustrator, InDesign, and Lumion.
- Assisted in the preparation of construction documents, ensuring accurate representation of design intent.
- Conducted site visits and documented existing conditions for use in project development.
- Supported senior architects with detailed design research and analysis, resulting in well-informed design decisions.
Restaurant Hostess
Lure Fish House
07.2019 - 05.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
Bachelor of Arts - Architecture
Pratt Institute
Brooklyn, NY06.2027
Skills
- Effective Communication
- Strong Work Ethic
- Safe Food Handling
- Order Management
- Sales Techniques
- Hospitality Service Expertise
- Order Accuracy
- Time Management
- Team Collaboration
- Multitasking Abilities
Timeline
Server
Lure Fish House
06.2023 - 01.2024
Architectural Intern
19Six Architects
09.2022 - 03.2023
Pre-busser
Lure Fish House
06.2021 - 05.2023
Restaurant Hostess
Lure Fish House
07.2019 - 05.2021
Bachelor of Arts - Architecture
Pratt Institute
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