
Dynamic and empathetic professional with a strong work ethic, experienced as a Concierge at Virginia Beach Healthcare and Rehab. Proven ability to enhance patient experiences through effective problem-solving and exceptional communication. Skilled in managing logistics and maintaining confidentiality, ensuring seamless access to healthcare services while prioritizing patient comfort and understanding.
serving as a patients personalized guide, coordinating appointments, managing logistics (like insurance/referrals), and providing support to streamline the healthcare experience, ensuring comfort, understanding, and efficient access to providers and services, , acting as a crucial link between patients, families, and clinical staff with a strong emphasis on empathy and administrative efficiency.
emphasizes clear communication, problem solving, and strict adherence to patient privacy regulations (HIPAA). Quantifiable achievements demonstrate your effectiveness and ability to handle the sensitive and complex nature of the healthcare environment.
CNA
PCA