Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaeniah Eggleston

Norfolk,VA

Summary

Dynamic and empathetic professional with a strong work ethic, experienced as a Concierge at Virginia Beach Healthcare and Rehab. Proven ability to enhance patient experiences through effective problem-solving and exceptional communication. Skilled in managing logistics and maintaining confidentiality, ensuring seamless access to healthcare services while prioritizing patient comfort and understanding.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Concierge

Virginia Beach Healthcare and Rehab
03.2025 - Current

serving as a patients personalized guide, coordinating appointments, managing logistics (like insurance/referrals), and providing support to streamline the healthcare experience, ensuring comfort, understanding, and efficient access to providers and services, , acting as a crucial link between patients, families, and clinical staff with a strong emphasis on empathy and administrative efficiency.

Customer Service Representative

Foundever
02.2022 - 01.2023

emphasizes clear communication, problem solving, and strict adherence to patient privacy regulations (HIPAA). Quantifiable achievements demonstrate your effectiveness and ability to handle the sensitive and complex nature of the healthcare environment.

Education

GED -

Tidewater Community College
Norfolk, Virginia, VA
08-2024

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Hospitality
  • Exceptional communication
  • Guest experiences
  • Maintaining composure
  • Polite telephone etiquette
  • Safety procedures
  • Interpersonal communications
  • Conflict resolution
  • Administrative support
  • Effective decision making
  • Quality assurance
  • Superior organization
  • Relationship building
  • Problem-solving
  • Discreet confidentiality
  • Attention to detail
  • Time management
  • Personal information protection

Certification

CNA

PCA

Timeline

Concierge

Virginia Beach Healthcare and Rehab
03.2025 - Current

Customer Service Representative

Foundever
02.2022 - 01.2023

GED -

Tidewater Community College
Jaeniah Eggleston