Jaewoong Kim
Harriman,NY
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my strong relationship-building and problem-solving skills at Maison Margiela to consistently achieve monthly sales goals. My expertise in cash handling and commitment to exceptional client service have been pivotal in driving success and teamwork across various high-end retail environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
Maison Margiela
11.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Allsaints
05.2023 - 11.2024
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Acne Studios
09.2021 - 09.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Allsaints
11.2019 - 09.2021
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Samsonite
10.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Sayki
02.2019 - 08.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Jockey
11.2018 - 02.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Painting And Drawing
SUNY, Purchase
Purchase, NY05-2025
High School Diploma -
Sunhwa Art High School
Seoul, South Korea02-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Relationship building
Accomplishments
- Brought in [number] new customers.
- Increased productivity [number]% by implementing several process improvements.
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Maison Margiela
11.2024 - Current
Sales Associate
Allsaints
05.2023 - 11.2024
Sales Associate
Acne Studios
09.2021 - 09.2023
Sales Associate
Allsaints
11.2019 - 09.2021
Sales Associate
Sayki
02.2019 - 08.2019
Sales Associate
Jockey
11.2018 - 02.2019
Sales Associate
Samsonite
10.2017 - 11.2019
Bachelor of Arts - Painting And Drawing
SUNY, Purchase
High School Diploma -
Sunhwa Art High School
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