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Operations and Client Relations Professional experienced in managing customer service operations and stakeholder communication within international aviation. Delivered high-quality service and maintained professional standards in high-pressure environments through strong analytical skills and advanced proficiency in Microsoft Excel, Power Query, Power Pivot, and developing expertise in Power BI. Focused on transitioning expertise into roles within international development, project coordination, programme operations, administrative support, and data reporting.

Energetic Hostess with exceptional experience( 8 years ) enhancing customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused- excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure the customer well-being.Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Casino Dealer offering 2 -years background operating and supervising “Online casino” Blackjack, roullete,baccarat table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented team leader with excellent problem-solving and relationship-building skills. Passionate Teacher experience in helping adult learners and minor students develop advanced abilities. Imparts deep love of subject area through well-planned lessons and hands-on activities. Consistently earns top marks from students for fun, engaging and in-depth classes. Skilled leader of dance classes with success planning choreography and coaching individual students. Knowledgeable about posture, strength coaching and flexibility needs. Works well with very young students and students new to dance.

Dynamic and dedicated professional with extensive experience at various restaurants and most recently Endeavor Airlines, excelling in passenger safety and customer service. Proven ability to enhance satisfaction through effective conflict resolution and team collaboration. Skilled in emergency preparedness and training, consistently achieving high performance ratings while maintaining a professional appearance and strong work ethic.

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Trained in connecting with customers to build positive relationships and strengthen loyalty. Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Delivered tailored support and exceptional customer service to a wide range of passengers, including those with special needs, ensuring safety and comfort during flights.
Fostered teamwork and provided reliable service in fast-paced environments to enhance passenger experiences.
Led safety briefings and emergency response drills to ensure preparedness among crew members. Cultivated a customer-centric environment by addressing passenger needs and concerns promptly. Fostered teamwork and collaboration among crew to enhance service delivery.
Led initiatives to enhance customer service quality and team collaboration. Cultivated strong relationships with passengers through effective communication. Championed a welcoming environment that prioritized guest comfort and satisfaction.
Led initiatives to enhance passenger safety and service quality. Managed difficult passenger situations effectively, fostering a positive travel experience. Recognized for outstanding customer service and approachability in high-pressure environments.
Led initiatives to exceed performance targets in high-pressure environments. Developed and executed strategic plans to drive organizational success. Fostered a culture of continuous improvement to enhance team effectiveness and operational efficiency.

Jafet Santos

Work History

Flight Attendant

Chashier

Combat Engineer

Education

Bachelor of Science - Kinesiology

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Flight Attendant

Chashier

Combat Engineer

Cameron University

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