Dedicated professional with a strong background in team leadership and employee relations. Skilled in training and motivating teams to achieve operational excellence and improve customer satisfaction ratings.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Burger King
08.2014 - 12.2025
Directed daily operations to enhance service efficiency and customer satisfaction.
Conducted comprehensive training sessions to elevate team skills and ensure uniform operational standards.
Analyzed sales data to identify trends, informing strategic menu decisions and promotions.
Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
Collaborated with upper management on budget planning and financial forecasting activities.
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Cook
Binghamton University
01.2009 - 06.2011
Collaborated with team members to streamline meal service during peak hours.
Monitored cooking times and temperatures to ensure optimal food quality.
Prepared meals efficiently under time constraints for timely service during peak hours.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.