Jaharah Ali
Fresno,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Esthetician
Self Employed Services
07.2020 - 01.2023
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
Cashier/Hostess
Salaam Seafood Company
05.2011 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
CNA
Golden Living Nursing Home
06.2012 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Honey Baked Ham
02.2010 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Macys Department Store
01.2009 - 02.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Bullard High School
Fresno, CA05.2008
Skills
- Supply Management
- Guest Services Expertise
- Skincare Services
- Sanitization
- Scheduling
- Document and Records Management
- Persuasion
- Assist Customers
- Payment Collection
Timeline
Esthetician
Self Employed Services
07.2020 - 01.2023
CNA
Golden Living Nursing Home
06.2012 - 10.2014
Cashier/Hostess
Salaam Seafood Company
05.2011 - 03.2019
Customer Service Representative
Honey Baked Ham
02.2010 - 01.2013
Customer Service Representative
Macys Department Store
01.2009 - 02.2011
High School Diploma -
Bullard High School