Jahiem Smiekle
Rosedale
Summary
Skilled at quickly grasping and retaining crucial information in a timely fashion, often known for encompassing an unwavering dedication to various tasks. Arrives 15 minutes early to get a head start, always. Committed to nothing less than excellence and efficiency. I often consistently earn praise from colleagues and supervisors due to high expectations.
Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Host
TGI Fridays
08.2025 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Took initial drink orders and relayed information to wait or bar staff.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Stock Associate
Walmart
06.2024 - 09.2024
- Unloading trucks and moving merchandise to the sales floor or stockroom
- Stocked merchandise, clearly labeling items, and arranging in accordance to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Counter-Service Juice Shop Intern
Mango Man
06.2023 - 09.2023
- Served food and drinks to customers as well as working the cash register when needed during the Summer for an unpaid internship
- Warmly welcomed customers upon approaching counter and placing orders.
- Demonstrated reliability by consistently meeting deadlines for task completion within an efficient time frame.
Education
Bachelor of Science - Computer Science
Queensborough Community College
Bachelor of Science - Computer Science
Southern New Hampshire University
05.2025
High School Diploma -
Preparatory Academy For Writers
Springfield Gardens, NY06.2023
Skills
- Telephone reception
- Menu management
- Reservations
- Reservations management
- Customer service
- Professional appearance
- Hospitality and accommodation
- Workflow optimization
- Strong interpersonal skills
- Dining room management
- Team collaboration
- Seating arrangements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Straight A student In Southern New Hampshire University and got put in the Deans list for New Students
Languages
English
Native or Bilingual
Jamaican Patois
Native or Bilingual
Interests
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- High-Intensity Interval Training
- Regularly practice mindfulness and meditation for overall wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Host
TGI Fridays
08.2025 - Current
Stock Associate
Walmart
06.2024 - 09.2024
Counter-Service Juice Shop Intern
Mango Man
06.2023 - 09.2023
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Preparatory Academy For Writers
Bachelor of Science - Computer Science
Queensborough Community College
Awards
- Top of the class in both ELA and Algebra
- Consistently passes every test with high marks
- Participated and won my school's Spelling Bee
- High School Diploma
- Currently a 3.5 GPA Student