Overview
Work History
Education
Skills
Timeline
Generic

Jahlea Harris

Chanhassen,MN

Overview

5
5
years of professional experience

Work History

Fulfillment Associate

Target
Chaska, MN
09.2023 - 02.2024
  • Packed items according to customer's specifications and requirements.
  • Loaded items onto pallets or into containers for shipment.
  • Assisted customers with pick-up orders at designated drive-through areas.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Located merchandise from shelves and storage areas to fill orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Filled orders according to defined standards using standard picking system.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Helped customers search for items while picking orders for other customers.
  • Processed incoming orders in a timely manner according to company standards.

Guest Service Coworker

Kwik Trip
Chanhassen, MN
12.2022 - 05.2023
  • Promote high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handle payment processing and provide customers with receipts and proper bills and change.
  • Manage customer complaints and resolve issues to complete satisfaction.
  • Unload trucks and help stock shelves in all areas of the store.
  • Rotate shelves so all newest product is in the back and there is no expired product for a guest to grab.
  • Provide guests with the best customer service by helping with any questions, checking the back for items that aren’t on the floor, or attending to any need or concern they have.
  • Stay calm and positive toward every guest and coworker during busy rush hours including breakfast and lunch times.
  • Stay clean and organized up front behind the register, while working on the sales floor, and also in the kitchen.
  • Use proper safety rules and measurements when working with food in the kitchen or with drinks on the floor, and while deep cleaning the bathrooms for the night.
  • Help guests pump gas or with any problems outside at the pump or at the car wash.
  • Answer the phone for any questions concerns or food orders.
  • Take specific orders from guests if a food item was not on the hot spot, and put together all doordash orders and help guests locate them to pick up.

Omni/Retail Sales Associate

Kohls Department Store
Chanhassen, MN
09.2022 - 01.2023
  • Greeted guests at the register, scanned items, and folded and bagged all guests clothes and items.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves and racks with latest merchandise and changed signage to promote special items.
  • Created price tags for new items or new clearance/on sale items.
  • Helped customers with amazon returns at customer service desk.
  • Efficiently and respectfully handled all questions and concerns including returns or customer complaints at customer service desk.
  • Took down old holiday set ups and helped set up the new holiday displays.
  • Unloaded the truck in the morning and sorted out each different item into the correct area to be put onto the floor.
  • Picked items for orders from on the floor and from the back stockrooms to be packed up, labeled and ready to ship.
  • Helped any coworkers who needed guidance with areas I was familiar with.

Online Personal Shopper and Packer

Walmart
Shakopee, MN
01.2022 - 09.2022
  • Pick best quality, specific items for customer orders off the sales floor
  • Pack specific items for each designated order and get orders ready to ship to customer homes.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Secured and stored items until customer pickup.
  • Greeted customers and answered product or service questions; and listened to customer needs to identify and recommend best products and services.
  • Kept positive attitude for and to every teammate and customer for best experience for all.

Restaurant Hostess

Old Chicago
Eden Prairie, MN
09.2020 - 12.2021
  • Greeted guests and sat customers at tables or in waiting areas; accommodated guests with children and special needs to promote comfortable dining.
  • Answered phone calls to schedule and confirm reservations, record takeout orders and respond to all questions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed aware of server availability and table turnover to quickly seat guests; communicated with servers about new tables, changes in food availability and customer comments.
  • Took beverage/food orders, served drinks, and ran food to tables during peak meal times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Completed closing duties by emptying trash, cleaning bathroom, stocking kitchen area, cleaning and setting up host stand, and wrapping silverware for next day.

Shoe Sales Associate

Footlocker
Eden Prairie, MN
04.2019 - 11.2019
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Greeted customers to determine wants or needs; recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Shift Supervisor

Bruegger's Bagels
Eden Prairie, MN
09.2018 - 07.2020
  • Made specific bagels requested by customers and used the register to complete payments for customers
  • Greeted customers with best attitude and a friendly smile to start their morning off positive.
  • Completed mid shift duties such as prepping food, washing dishes, and keeping back kitchen area and front floor area tidy and welcoming.
  • Completed closing duties (locking and setting alarm) to facilitate business operations; counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Taught staff upselling techniques to meet customers needs and wants as efficient as possible; supervised and led employees to maintain productivity and customer service levels.
  • Evaluated employee performance, delivering individualized feedback and praise.

Education

High School Diploma -

Eden Prairie Senior High School
Eden Prairie, MN
05.2021

Business

Normandale Community College
Minneapolis, MN

Skills

  • Verbal and Written Communication
  • Upbeat and Outgoing Attitude
  • Fast efficient learner
  • Heavy Lifting
  • Customer Service
  • Deadline Driven
  • Personable and Friendly
  • Customer-Oriented
  • Team Player
  • Creative Problem Solving
  • Attention to Detail
  • Creative
  • Flexible
  • Susceptible to change

Timeline

Fulfillment Associate

Target
09.2023 - 02.2024

Guest Service Coworker

Kwik Trip
12.2022 - 05.2023

Omni/Retail Sales Associate

Kohls Department Store
09.2022 - 01.2023

Online Personal Shopper and Packer

Walmart
01.2022 - 09.2022

Restaurant Hostess

Old Chicago
09.2020 - 12.2021

Shoe Sales Associate

Footlocker
04.2019 - 11.2019

Shift Supervisor

Bruegger's Bagels
09.2018 - 07.2020

High School Diploma -

Eden Prairie Senior High School

Business

Normandale Community College

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Jahlea Harris