Jahlil Holland
Bronx,NY
Summary
Motivated professional offering Bachelor's Degree in Theatre. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences.
Overview
5
5
years of professional experience
Work History
Host
West Bank Cafe/Laurie Beechman Theatre
Manhattan, NY
05.2023 - Current
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Helped service staff handle demand by distributing food and beverages.
- Contributed to team efforts by accomplishing related tasks as needed.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Inspected dining and serving areas for cleanliness and proper setup.
- Answered phones promptly to record and confirm reservations.
- Ensured compliance with health and safety regulations within the restaurant.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Accepted payments from guests for dine-in and take-out foods.
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Customer Support Consultant
IT Services at SUNY Oneonta
Oneonta
08.2022 - 05.2023
- Made incident reports and ticket requests to get the help needed to solve technological problems
- Identified customer needs, answered inquiries, and resolved complaints in a timely manner.
- Personally connected those with technical problems/questions to the person/resource that would best help them.
- Provided technical support and troubleshooting to customers via phone, email and chat.
Night Host
SUNY Oneonta
Oneonta, NY
08.2020 - 05.2023
- Ensured the safety of residents by checking the IDs of all the people that come into the Residence Hall
- Worked with the Resident Advisor on Duty to prevent accidents
- Followed emergency procedures during incidents such as fire alarms or medical emergencies.
- Inspected physical condition of property regularly for maintenance needs.
Resident Advisor
SUNY Oneonta
Oneonta, NY
08.2019 - 05.2023
- Oversaw and maintained an inclusive environment among residents/peers on my floor and on others
- Mediated conversations with peers about issues surrounding diverse topics (Mental Health, Diversity Equity, and Inclusion, etc.)
- Actively participated in departmental training sessions designed to increase knowledge base of RA role expectations.
- Maintained accurate records of student attendance at on-campus events and programs.
- Communicated with staff to resolve problems with individual students.
- Conducted regular rounds to keep residents and areas safe and secure.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered a safe learning environment by providing crisis intervention services when necessary.
- Developed and deepened relationships with residents and fellow staff.
- Enforced university rules and regulations within the residence halls.
Server/ Mock Bartender/ Dishwasher
Lexington Candy Shop
Manhattan, MT
05.2019 - 08.2021
- Made non-alcoholic beverages for customers dining in, to-go, or delivery
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Prep Cook
PorchLight
Manhattan, NY
10.2018 - 08.2019
- Successfully completed a semester of internship and was hired to work part-time.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Executed proper techniques when preparing menu item ingredients.
- Measured ingredients accurately using measuring cups and spoons.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Kept the kitchen area clean at all times during shifts.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
Prep & Line Cook
Bocce Union Square
Manhattan, NY
07.2018 - 10.2018
- Successfully completed a six-week internship and was hired to work part-time.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Replenished food items from inventory and rotated ingredients.
- Managed inventory levels for perishables ensuring that adequate amounts were available at all times.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Education
Theatre w/ Minor in Dance -
SUNY (State University Of New York) Oneonta
05.2023
Culinary Arts -
Food and Finance HS
06.2019
Skills
- Time Management
- Customer Service
- Teamwork
- Communication
- Leadership
- Event Planning
- Flexibility
- Front of House Organization
- Payment Processing
- Performance Improvement
Timeline
Host
West Bank Cafe/Laurie Beechman Theatre
05.2023 - Current
Customer Support Consultant
IT Services at SUNY Oneonta
08.2022 - 05.2023
Night Host
SUNY Oneonta
08.2020 - 05.2023
Resident Advisor
SUNY Oneonta
08.2019 - 05.2023
Server/ Mock Bartender/ Dishwasher
Lexington Candy Shop
05.2019 - 08.2021
Prep Cook
PorchLight
10.2018 - 08.2019
Prep & Line Cook
Bocce Union Square
07.2018 - 10.2018
Theatre w/ Minor in Dance -
SUNY (State University Of New York) Oneonta
Culinary Arts -
Food and Finance HS
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