JAHLISA CARTER

• Welcome and direct patients

• Field patient questions

• Assist patients with paperwork

• Manage patient complaints and feedback

• Supervise patient intake procedures

• Collect and verify patient information and insurance coverage

• Manage written, verbal and electronic communications

• Patient scheduling

• Coordinate clinic/office/facility operations

• Payment/Copayment collection

• Maintenance of patient charts and or electronic health records (EHRs)

• Maintain records and filing systems, both electronic and paper
• Ensure all documents are accurately filed and easily retrievable
• Answer telephone calls and take accurate messages
• Greet customers and provide information
• Enter data into databases, spreadsheets, and other software programs
• Process incoming and outgoing mail
• Assist in the preparation of reports, documents, and presentations
• Assist in the management of office supplies and inventory
• Assist with other administrative duties as needed

• Verified tenant incomes and other information before accepting lease applications.
• Conducted property tours to highlight features of properties.
• Registered clients on database to enable tracking history and maintain updated records.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.