Jahnai Walters
Dallas,NC
Summary
Customer-focused Front Desk Agent with background in hospitality and customer service roles. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Gastonia, NC
09.2023 - 12.2024
- Provided excellent customer service.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Greeted, registered, and assigned rooms to guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Addressed customer needs in a timely manner.
Sales Associate
7/11 Convenience Store
Dallas, NC
05.2023 - 09.2023
- Greeted customers and provided exceptional customer service.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Conducted inventories on a regular basis to track stock levels.
- Worked effectively in team environments to make the workplace more productive.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
Gas Station Clerk
QuikTrip
Charlotte, NC
09.2019 - 09.2021
- Provided excellent customer service in a timely manner.
- Managed cash register and processed customer transactions with high accuracy.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Assisted with unloading deliveries from vendors when necessary.
Education
Associate of Science - Electrical Engineering
Gaston College
Dallas, NC05-2027
Skills
- Credit and cash payments
- Clerical duties
- Verbal and writing communication
- Customer service
- Adaptability and flexibility
- Retail merchandising
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
09.2023 - 12.2024
Sales Associate
7/11 Convenience Store
05.2023 - 09.2023
Gas Station Clerk
QuikTrip
09.2019 - 09.2021
Associate of Science - Electrical Engineering
Gaston College
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