Jahnean Howard
Columbia,MS
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Sitel
, Remote
03.2023 - 11.2023
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
Customer Service Representative
NexRep
Independent Contractor, Remote
09.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Patient Registrar
Forrest General Hospital-Columbia
Columbia, MS
11.2006 - 07.2022
- Greeted patients and visitors in a professional manner.
- Assisted with registering incoming ER patients into the computer system.
- Verified patient insurance information and collected copays, if necessary.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Accurately documented patient information according to hospital policies and procedures.
- Responded to inquiries from patients regarding their care, billing, and discharge instructions.
- Provided support to clinical staff during peak times of activity.
Education
High School Diploma -
East Marion High School
Columbia, MS05-1997
Skills
- Registration management
- Financial Procedures Adherence
- Patient Education
- Registration and Admissions
- Patient Registration
- Flexible Schedule
- EMR
- EMR Updating
- Call Routing
- Workforce Management
- CRM Software
Timeline
Patient Access Representative
Sitel
03.2023 - 11.2023
Customer Service Representative
NexRep
09.2022 - 01.2023
Patient Registrar
Forrest General Hospital-Columbia
11.2006 - 07.2022
High School Diploma -
East Marion High School