Jahneiah Hambric

• Entered quantity received against purchase order in computer system.
• Picked orders, scanned products and packed boxes.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Scanned and verified UPC codes for all products to aid in identification.
• Printed labels, packaged boxes, and loaded into outbound containers.

• Provided primary customer support to internal and external customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Updated account information to maintain customer records.
• Assisted over 150 calls a day pertaining to Floridas Hurricanes, I helped ease customers pain by allowing them to get the help they needed to the damage caused by those hurricanes.

• Worked with televista to develop customer service improvement initiatives.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Delivered prompt service to prioritize customer needs.

• Developed customer service processes to improve customer satisfaction.
• Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
• Monitored customer feedback and performance indicators to identify areas for improvement.
• Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.

• Tracked customer service cases and updated service software with customer information.
• Addressed customer account discrepancies and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Developed customer service processes to improve customer satisfaction.
• Performed independent research to solve complex issues, employing resources such as Type and Type.
• Documented and updated customer records in Software to record interactions and facilitate follow-up.
• Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.