Jahnessa Kosecki
Kissimmee,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Server Shift Leader
Walk On's Sports Bistreaux
06.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Associate of Arts - Radiologic Technology
Cambridge College of Healthcare & Technology
Delray Beach, FL03.2023
Associate of Arts -
Valencia College
Orlando, FL03.2021
Skills
- Customer Complaint Resolution
- Customer Service
- Computer Proficiency
- Front Desk Operations
- Greet Guests
- Positive Attitude and Energetic
- Accounting Techniques
- Greeting and Seating Clients
- Reminder Calls
- Setting Reservations
- Front Desk Reservations
- Active Listening
Timeline
Front Desk Receptionist
Massage Envy
08.2022 - Current
Server Shift Leader
Walk On's Sports Bistreaux
06.2020 - 08.2022
Associate of Arts - Radiologic Technology
Cambridge College of Healthcare & Technology
Associate of Arts -
Valencia College