Jennifer Cabrera-Vilchis
Pestana
New York
1
Language
1
Certification
8
years of professional experience
Professional in retail management with proven track record of optimizing merchandising strategies and leading teams to success. Valued for strong planning and organizational skills, combined with focus on teamwork and adaptability. Known for effective communication and problem-solving abilities.
Work History
Front Desk Receptionist
3 Months- Resolved guest inquiries and complaints promptly, maintaining service standards and guest satisfaction.
- Managed check-in and check-out workflows, ensuring smooth guest arrivals and departures.
- Coordinated reservations, amendments, and cancellations using property management systems.
- Processed billing, payments, and invoices accurately, supporting smooth front office operations.
- Communicated room status updates with housekeeping to align availability and guest readiness.
- Supported multilingual guest communication, delivering clear assistance across requests and service needs.
General Merchandise Team Leader
1 Year 6 Months- Hold regular team meetings to discuss progress, challenges, and updates.
- Led regular team meetings to review progress, address challenges, and share updates.
- Foster an environment where team members feel comfortable sharing ideas and concerns.
- Created an environment that encouraged team members to share ideas and concerns openly.
- Encouraged team members to take initiative in their work by giving them ownership of their tasks.
- Enabled team members to manage their tasks independently to handle their responsibilities while providing guidance as needed.
- Trained associates on merchandising procedures, zoning, and visual display consistency.
- Led merchandise team execution across floor sets, planograms, and promotional displays.
- Coordinated replenishment priorities to maintain stock availability and presentation standards.
Closing Team Leader
1 Year 10 Months- Ensured consistent brand building, organized detail zones, and maintained accurate data integrity to prepare overnight and opening team for success
- Implemented routines to replenish sales floor by managing evening out-of-stock and One-for-One batches during close
- Developed team member into team leader within one year
Closing Team Leader
3 Years 1 Month- Led 40+ team members across all departments to achieve operational goals
- Developed 2 team members into team leaders in under a year
- Implemented routines for consistent replenishment of sales floor, ensuring product availability for opening team
- Oversaw food teams, Addressed challenges in guest services to enhance satisfaction, and led a successful Ship from Store & Flexible Fulfillment process
Summer Counselor
1 Month- Supervised campers to maintain a safe and supportive environment for their growth
- Monitored children's activities continuously to ensure their safety and well-being., ensure their safety and development
- Implemented camp rules consistently to promote a positive and respectful atmosphere. and regulations
- Offered emotional support to campers to help them feel valued and understood. and encouragement
Education
Bachelor - Legal Studies
- Major in Legal Studies
- GPA: 3.3/4.0
Skills
Customer service
Customer complaint resolution
Communication
Guest Relations
Time Management
Conflict Resolution
Problem-solving skills
Adaptability
Decision-making
Problem solving
Complaint resolution
Certification
Online Course in Food Safety
Languages
Languages: Fluent in Spanish and English
Timeline
Front Desk Receptionist
Pestana
07.2026 - 10.2026Read More
General Merchandise Team Leader
TARGET CORPORATION
01.2025 - 07.2026Read More
Closing Team Leader
TARGET CORPORATION
03.2023 - 01.2025Read More
Closing Team Leader
TARGET CORPORATION
02.2020 - 03.2023Read More
Summer Counselor
ELMCOR SYEP
07.2018 - 08.2018Read More
Bellevue UNIVERSITY
Bachelor from Legal Studies
Read More
Awards
- YouMakeTarget (2020)
- Q2 TL Award (2021)