Jahsheen Fung
Snellville,GA
Summary
Seasoned Operations Manager with over 5 years of experience in driving client relationships, optimizing product utilization, and consistently achieving exceptional customer satisfaction. Leveraging a background in transportation and logistics, I excel in aligning customer needs with strategic solutions, while collaborating cross-functionally to achieve organizational objectives. Adept at analyzing data-driven insights and employing effective communication to drive product adoption. Known for adaptability, exceptional problem-solving skills, and a strong commitment to delivering outstanding client experiences.
Overview
14
14
years of professional experience
Work History
Operations Manager
Driveline Transport
05.2016 - Current
- Directed logistics operations for a diverse portfolio of 20 clients, ensuring efficient transportation and delivery of goods.
- Leveraged data insights to optimize routes and reduce delivery times, resulting in a 20% increase in delivery efficiency over a 12-month period.
- Managed a team of 12 logistics professionals, achieving a 25% reduction in errors through comprehensive training and process refinement.
- Addressed client concerns promptly, maintaining a 97% engagement rate above industry standards.
- Cultivated a robust professional network, contributing to 25 successful lead conversions and a 10% revenue increase.
Ramp Agent
Swissport Cargo
02.2016 - 07.2016
- Operated specialized equipment, ensuring safe and efficient cargo handling for over 200 daily flights.
- Collaborated with ground and flight crews, maintaining loading and unloading safety.
- Consistently surpassed efficiency targets by 10%, contributing to operational excellence.
Supervisor
Northwell Health
02.2012 - 04.2014
- Directed a team in maintaining impeccable sanitation standards across multiple facilities.
- Implemented efficient waste management strategies, contributing to an environmentally responsible approach.
- Achieved a 92% positive feedback rate from guests due to optimized cleaning and stocking procedures.
- Executed meticulous cleaning procedures in various settings, ensuring organizational standards.
- Prioritized safety through adherence to chemical usage protocols and procedures.
Education
High School Diploma -
Campus Magnet School
Springfield Gardens, NY06-2010
Skills
- Strategic Prospecting
- Deadline Management
- Problem Resolution
- Strategic Customer Engagement
- Analytical Thinking
- Data Analysis/Insights
- Solution Delivery
- Interpersonal Skills
- Customer Retention
Timeline
Operations Manager
Driveline Transport
05.2016 - Current
Ramp Agent
Swissport Cargo
02.2016 - 07.2016
Supervisor
Northwell Health
02.2012 - 04.2014
High School Diploma -
Campus Magnet School