Jaida Ayers
Melbourne
Summary
Proven Customer Service Associate at Wawa Food Markets, adept in customer complaint resolution and maintaining high satisfaction levels. Leveraged empathy and product knowledge to foster client relationships and enhance team efficiency. Skilled in both customer support and meticulous housekeeping, demonstrating a commitment to excellence and a positive, results-driven approach.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Wawa Food Markets
04.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Housekeeper
Cleaning Pros Professional INC
04.2024 - 10.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Melbourne High School
Melbourne05-2013
Skills
- Customer service
- Customer complaint resolution
- Complaint handling
- Problem resolution
Timeline
Housekeeper
Cleaning Pros Professional INC
04.2024 - 10.2024
Customer Service Associate
Wawa Food Markets
04.2016 - Current
High School Diploma -
Melbourne High School